Walk in -Hindi Voice Process

Imarque Solutions; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Imarque Solutions in Chennai seeks a customer support executive to handle inbound calls in Hindi, delivering accurate information and solutions while maintaining high customer satisfaction. You will follow scripts, log call records, and escalate complex issues when needed in a fast-paced office setting.

The role is a dayshift, located at iMarque Solutions Private Limited, 1st floor, Maan Sarovar Tower, Scheme Rd, Subbarayan Nagar, Teynampet.

Job description

Job Description:

Language : Hindi

Location : Teynampet, Chennai

Mode : Work From Office

HR Contact No : Rupa / 7339031711

Roles & Responsibilities :

• Handle inbound customer calls in a professional manner
  
• Understand customer issues and provide accurate solutions or information
  
• Maintain high levels of customer satisfaction through effective communication
  
• Follow company processes, scripts, and quality guidelines
  
• Escalate complex issues to the relevant team when required
  
• Maintain proper call records and documentation
  
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.

Salary: Best in industry+ Bonus + Hikes as per process.

Shift Timings: Dayshift (9:00am to 6:00pm)

Office location - iMarque solution Private Limited,1st floor, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018