Walk in -Kannada Voice Process

Imarque Solutions; Chennai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Bonus

Hikes as per process

Job summary

iMarque solution Private Limited in Chennai (Teynampet) is hiring for a Kannada language customer support role. You will handle inbound customer calls in a professional manner, understand issues, and provide accurate solutions while following scripts and quality guidelines.

This is a work-from-office position with dayshift hours from 9:00 am to 6:00 pm. Salary is described as best in industry with bonus and hikes as per process.

Responsibilities

• Handle inbound customer calls in a professional manner
• Understand customer issues and provide accurate solutions or information
• Maintain high levels of customer satisfaction through effective communication
• Follow company processes, scripts, and quality guidelines
• Escalate complex issues to the relevant team when required
• Maintain proper call records and documentation
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.)

Skills

Call handling

Customer service

Communication

Job description

Job Description:

Language : Kannada

Location : Teynampet, Chennai

Mode : Work From Office

HR Contact No : Rupa / 7339031711

Roles & Responsibilities :

• Handle inbound customer calls in a professional manner
• Understand customer issues and provide accurate solutions or information
• Maintain high levels of customer satisfaction through effective communication
• Follow company processes, scripts, and quality guidelines
• Escalate complex issues to the relevant team when required
• Maintain proper call records and documentation
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.

Salary: Best in industry+ Bonus + Hikes as per process.

Shift Timings: Dayshift (9:00am to 6:00pm)

Office location - iMarque solution Private Limited,1st floor, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018