Walk-in | Telugu Voice Process Inbound

1Point1

Chengalpattu

On-site

INR 190,000 - 234,000

Full time

9 days ago

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Job summary

1Point1 in Chennai (Kovilambakkam) is hiring for a customer support executive to handle inbound calls, chats, and emails, resolve issues, and guide customers on products and policies.

The role involves order processing, maintaining CRM records, and routing escalations to the right teams. Day shift is 9:30 AM to 6:30 PM with Sundays off. Salary ranges from 17,000 to 21,000 INR per month plus ESIC, PF and incentives.

Qualifications

Undergraduate/ Graduate- Any Graduation.
Fluent in English+ Telugu.

Responsibilities

Handle high volumes of phone calls, live chats, and emails from customers.
Investigate and resolve customer complaints, process returns, issue refunds, or adjust customer accounts.
Provide accurate details on company offerings, pricing, and policies.
Assist customers with placing orders, tracking shipments, and modifying account settings.
Identify complex or specialized issues and route them to the appropriate department or supervisor.
Log detailed notes and interaction histories into a CRM.

Skills

English

Telugu

Education

Undergraduate/Graduate

Job description

Role & responsibilities

Inbound Communication: Handle high volumes of phone calls, live chats, and emails from customers.
Problem Resolution: Investigate and resolve customer complaints, process returns, issue refunds, or adjust customer accounts.
Product & Service Guidance: Provide accurate details on company offerings, pricing, and policies.
Order Processing: Assist customers with placing orders, tracking shipments, and modifying account settings.
Escalations: Identify complex or specialized issues and route them to the appropriate department or supervisor.
Record Keeping: Log detailed notes and interaction histories into a Customer Relationship Management (CRM).