Walk-in | General Manager - Service

Santhosh Automobiless; Coimbatore District; On-site; INR 1,500,000 - 3,200,000; Full time

Job summary

Santhosh Automobiless in Coimbatore, India seeks an experienced automobile service leader to oversee the service department and workshop operations. You will drive revenue, manage labour and parts sales, improve efficiency, and ensure top-tier customer satisfaction.

The role requires strong leadership, technical and commercial acumen, and extensive experience in service operations and workshop management. A background in large service centers is preferred, with emphasis on safety and SOP

Qualifications

• Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
• MBA in Operations or Business Management is an added advantage.

Responsibilities

• Manage and oversee the automobile service department and workshop operations.
• Develop strategies to achieve service revenue, labour sales, and profitability targets.
• Monitor workshop productivity, technician efficiency, vehicle turnaround time, and service quality.
• Ensure high levels of customer satisfaction, retention, and complaint resolution.
• Lead, motivate, and develop Service Managers, Workshop Managers, Service Advisors, and technicians.
• Monitor service KPIs and prepare daily, weekly, and monthly performance reports.
• Control operational expenses and improve workshop profitability.
• Ensure coordination between service, spare parts, warranty, accounts, and other departments.
• Implement SOPs and manufacturer service guidelines.
• Monitor repeat repairs, warranty claims, and customer escalations.
• Plan manpower requirements, training, and employee performance evaluations.
• Ensure compliance with workplace safety standards and company policies.

Skills

Operational leadership

Technical expertise

Commercial acumen

Customer service

Education

Diploma or Bachelor's in Automobile/Mechanical Engineering

MBA in Operations or Business Management (added advantage)

Job description

Key Responsibilities

• Manage and oversee the overall automobile service department and workshop operations.
• Develop strategies to achieve service revenue, labour sales, and profitability targets.
• Monitor workshop productivity, technician efficiency, vehicle turnaround time, and service quality.
• Ensure high levels of customer satisfaction, retention, and complaint resolution.
• Lead, motivate, and develop Service Managers, Workshop Managers, Service Advisors, and technicians.
• Monitor service KPIs and prepare daily, weekly, and monthly performance reports.
• Control operational expenses and improve workshop profitability.
• Ensure proper coordination between service, spare parts, warranty, accounts, and other departments.
• Implement standard operating procedures and manufacturer service guidelines.
• Monitor repeat repairs, warranty claims, and customer escalations.
• Plan manpower requirements, training, and employee performance evaluations.
• Ensure compliance with workplace safety standards and company policies.

Required Qualifications

• Diploma or Bachelor's degree in Automobile Engineering or Mechanical Engineering.
• MBA in Operations or Business Management is an added advantage.

Experience Requirements

• 15 to 25 years of experience in the automobile industry.
• Proven experience in automobile service operations and workshop management.
• Experience managing a large service centre or multiple service locations is preferred.
• Commercial vehicle or passenger vehicle service experience, depending on business requirements.

Key Performance Indicators (KPIs)

• Monthly service revenue and gross profit.
• Customer satisfaction and retention.
• Labour and spare parts sales.
• Technician productivity and efficiency.
• Vehicle turnaround time.
• Repeat repair percentage and customer complaints.
• Workshop capacity utilization.
• Employee productivity and retention.

Preferred Candidate

An experienced automobile service professional with strong operational, technical, commercial, and leadership skills who can drive business growth and deliver excellent customer service.