WALK IN For EMI Collection/STCO ROLE/VOICE Process

HDB Financial Services Ltd.; Bengaluru; On-site; INR 193,000 - 231,000; Full time

Job summary

HDB Financial Services Limited in Bengaluru seeks a Senior Telecalling Officer for its Collections unit. This outbound role involves tracking assigned accounts, planning recovery actions, contacting debtors, and negotiating payment plans with strong negotiation capabilities.

The position offers a gross monthly salary of 19,000 INR, with in-hand around 16,000 INR after deductions, plus performance-based incentives up to 12,000 INR monthly. Office location: Bengaluru, Karnataka.

Qualifications

• Outbound collections process experience.
• Track assigned accounts to identify outstanding debts.
• Plan actions to recover outstanding payments.
• Contact debtors to inquire payment status.
• Negotiate payoff deadlines or payment plans.
• Demonstrate strong negotiation skills and clear financial explanations.

Responsibilities

• Handle outbound collections calls to recover payments.
• Identify accounts with delinquencies and prioritize outreach.
• Negotiate installments or payoff schedules with debtors.
• Maintain records of interactions and payment statuses.
• Escalate cases as per policy and pursue alternate recovery actions.
• Provide clear explanations of financial terms to debtors.

Skills

Negotiation

Debt collection

Communication

Job description

The job opening is for "Senior Telecalling officer" in Collections calling Unit..

• It is an Outbound Collections process.
• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments.
• Contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Have strong negotiation skills and the ability to explain financial matters firmly and clearly.

Gross Salary's 19000/-

In hand after deduction-16000/-(Medical insurance and provident funds)

Incentive's up-to 12000/- based on the performance every month.

HDB Financial Services Limited
New #5,Old #4,Maruthi Complex
1st & 2nd Floor, 9th B Main, Chairman Layout,
Banaswadi Main Road,
Bangalore - 560043