Walk-in | Firstsource | Walkin-International Customer service Representative

Firstsource; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Upselling incentives

Training and career growth

Full-time employment

Two way cab facility

Job summary

Firstsource Solutions Limited is hiring for the UK International Voice Process. We seek enthusiastic candidates with fluent English to handle calls from UK customers, resolve queries, and provide product information. The role includes upselling opportunities and targets.

Candidates should be comfortable with UK rotational shifts, including weekends if required, and have 10th/12th/Graduate qualifications. Training and career growth opportunities are provided in a full-time capacity.

Qualifications

• Fluent English communication is mandatory.
• Freshers and experienced candidates can apply.
• Qualification: 10th Pass / 12th Pass / Graduate.
• Willingness to work in UK rotational shifts, including weekends if required.

Responsibilities

• Handle inbound and/or outbound calls from UK customers.
• Communicate fluently and professionally in English.
• Resolve customer queries and provide accurate information.
• Identify upselling opportunities and recommend suitable products or services.
• Achieve customer service, quality, and sales targets.
• Maintain customer records and follow company procedures.

Skills

Fluent English

Customer service

Basic computer knowledge

Education

10th/12th/Graduate

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Title:

Customer Service Representative

Process:

UK International Voice Support

Shift:

UK Rotational Shifts

Qualification:

10th Pass / 12th Pass / Graduate

Experience:

Freshers and Experienced Candidates

Incentives:

Attractive performance-based upselling incentives

Job Description

We are hiring enthusiastic and customer-focused candidates for the UK International Voice Process. Candidates must have fluent English communication skills and be confident in handling calls with UK customers.

The role involves resolving customer queries, providing product and service information, maintaining customer satisfaction, and identifying upselling opportunities.

Key Responsibilities

• Handle inbound and/or outbound calls from UK customers.
  
• Communicate fluently and professionally in English.
  
• Resolve customer queries and provide accurate information.
  
• Identify upselling opportunities and recommend suitable products or services.
  
• Achieve customer service, quality, and sales targets.
  
• Maintain customer records and follow company procedures.
  

Eligibility Criteria

• Qualification: 10th Pass / 12th Pass / Graduate.
  
• Freshers and experienced candidates can apply.
  
• Fluent English communication is mandatory.
  
• Good listening and customer-handling skills.
  
• Basic computer knowledge.
  
• Willingness to work in UK rotational shifts, including weekends if required.
  
• Comfortable with upselling and sales targets.
  

Salary and Benefits

• Competitive salary based on experience and company standards.
  
• Attractive incentives for upselling.
  
• Training and career growth opportunities.
  
• Full-time employment.

• Two way (chargeable cab facility)
  

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.