Walk-in | Firstsource Walk-in Hiring | UK Voice Process | Freshers & Experienced

Firstsource; Bengaluru; On-site; INR 201,000 - 268,000; Full time

Benefits offered by this job

Two-way cab facility

Attractive salary packages

Unlimited incentives

Professional training

Career growth opportunities

Friendly work environment

On-the-job training for freshers

Engagement activities

Opportunity to work with international

Job summary

Firstsource Solutions Limited in Bengaluru is offering a role in international UK Voice Support. Freshers are welcome; the position involves handling customer queries, providing information, and ensuring commitments are met.

Roles include staying calm, speaking clearly in English, and working with a team to deliver timely solutions. Night shifts may be required, with two-way cab facilities provided.

Qualifications

• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts if required.

Responsibilities

• Revert to customer calls on a variety of issues.
• Update and process information accurately into the system.
• Resolve customer problems in a timely manner.
• Take ownership and deliver on customer commitments.
• Liaise with internal teams when queries cannot be resolved at first point of contact.
• Maintain clear communication using simple English to provide information and solutions.
• Demonstrate integrity while dealing with customers.
• Treat all customers with empathy, respect, and consideration.
• Identify solutions from the customer's perspective and fulfil commitments.
• Work collaboratively as a team to ensure success.

Skills

Verbal English

Written English

Interpersonal skills

Customer handling

Computer basics

Typing skills

Willingness to learn

Education

10th/12th/Graduation eligible

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Roles & Responsibilities

• Revert to customer calls on a variety of issues.
• Update and process information accurately into the system.
• Resolve customer problems in a timely manner.
• Take ownership and deliver on customer commitments.
• Liaise with internal teams when customer queries cannot be resolved at the first point of contact.
• Maintain clear communication using simple English to provide information and solutions.
• Demonstrate personal and professional integrity while dealing with customers.
• Treat all customers with empathy, respect, and consideration.
• Identify solutions from the customer's perspective and fulfil all commitments.
• Work collaboratively as a team, build trust, and engage in constructive conversations for team success.

Preferred Candidate Profile

• Candidates who have completed 10th, 12th, or Graduation are eligible.
• Freshers are welcome; candidates with prior experience can also apply.
• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts, if required).
• Basic computer knowledge and typing skills.
• Positive attitude with a willingness to learn.

Perks & Benefits

• Two-way cab facility(chargeable within FSL Boundary)
• Attractive salary packages.
• Unlimited incentives (performance-based)
• Professional training and development.
• Excellent career growth opportunities.
• Friendly and supportive work environment.
• On-the-job training for freshers.
• Employee engagement activities and rewards.
• Opportunity to work with an international client.

Additional Highlights

• Immediate joiners preferred.
• No prior experience required for freshers.

Join us and kick-start your career in an international UK Support Process!

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.