Walk-in | Firstsource BPO Hiring | Start Your International Career | UK Voice

Firstsource; Bengaluru; On-site; INR 150,000 - 250,000; Full time

Benefits offered by this job

Two-way cab facility

Attractive salary packages

Unlimited incentives

Excellent career growth opportunities

Friendly and supportive work env.

On-the-job training for freshers

Employee engagement activities and we

Opportunity to work with an intl. clin

Job summary

Firstsource Solutions Limited in Bengaluru is seeking freshers for UK Voice Support roles. You will handle customer calls, update information in the system, and resolve issues with empathy and clear English communication.

The team works in shifts, including nights if required, and you will receive on-the-job training and supportive peer guidance. The role offers competitive packages, two-way cab facilities, incentives, and clear career growth opportunities.

Qualifications

• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support process.
• Flexibility to work in rotational shifts, including nights if required.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer calls and revert on issues.
• Update and process information accurately into the system.
• Resolve customer problems in a timely manner.
• Take ownership and deliver on commitments.
• Liaise with internal teams when queries cannot be resolved at first point of contact.
• Maintain clear communication in simple English to provide information and solutions.

Skills

English communication

Interpersonal skills

Customer handling

Willingness to work UK shifts

Education

10th/12th/Graduate eligible

Job description

c Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Roles & Responsibilities

• Revert to customer calls on a variety of issues.
• Update and process information accurately into the system.
• Resolve customer problems in a timely manner.
• Take ownership and deliver on customer commitments.
• Liaise with internal teams when customer queries cannot be resolved at the first point of contact.
• Maintain clear communication using simple English to provide information and solutions.
• Demonstrate personal and professional integrity while dealing with customers.
• Treat all customers with empathy, respect, and consideration.
• Identify solutions from the customer's perspective and fulfil all commitments.
• Work collaboratively as a team, build trust, and engage in constructive conversations for team success.

Preferred Candidate Profile

• Candidates who have completed 10th, 12th, or Graduation are eligible.
• Freshers are welcome; candidates with prior experience can also apply.
• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts, if required).
• Basic computer knowledge and typing skills.
• Positive attitude with a willingness to learn.

Perks & Benefits

• Two-way cab facility
• Attractive salary packages.
• Unlimited incentives.
• Excellent career growth opportunities.
• Friendly and supportive work environment.
• On-the-job training for freshers.
• Employee engagement activities and rewards.
• Opportunity to work with an international client.

Additional Highlights

• Immediate joiners preferred.

Join us and kick-start your career in an international UK Support Process!

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.