Firstsource – Walk Ins for Customer Service Executive | Hyderabad

Sivamintelugu; Hyderabad; On-site; INR 312,000 - 424,000; Full time

Benefits offered by this job

One way cab facility within 23km radius

Rotational shifts

Flexible working hours

Job summary

A global customer service provider is seeking Customer Service Associates to assist U.S. Medicare members with queries regarding benefits, prescriptions, and billing. Candidates must possess strong communication skills and empathy while adhering to performance standards and working in a rotational shift environment.

Qualifications

• Strong verbal and written English communication skills.
• Typing speed of 25/38 WPM with accuracy.
• Must be willing to work rotational shifts, weekends, and holidays.

Responsibilities

• Handle inbound and outbound calls related to Medicare Advantage and related plans.
• Resolve member queries professionally, empathetically, and efficiently.
• Use internal systems to access and update member information accurately.
• Process requests, follow up on gaps in care, schedule appointments, and document interactions
• Meet performance standards for quality, productivity, schedule adherence, and compliance
• Clearly communicate plan benefits, eligibility criteria, and procedures
• Be flexible with shift timings and quick to adapt to changes in process or systems
• Be willing to work rotational shifts, weekends, and holidays

Skills

Strong communication

Empathy

Problem-solving

Attention to detail

Multitasking

Education

Graduation (B Tech/B.E/Master’s)

Job description

Overview

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.

Job Title: Customer Service Associate Voice Process
Department: Customer Support US Healthcare
Location: Hyderabad
Openings: 50
Work Mode: Work from Office
Shift: Rotational Shifts | Rotational Week offs
Cab Facility: One way cab facility within 23km radius

Job Summary

We are hiring Customer Service Advocates to support U.S. Medicare members by resolving queries related to eligibility, benefits, prescriptions, physician lookups, billing, and more. This is a voice process requiring strong communication, compassion, attention to detail, and proficiency in handling calls while navigating multiple systems.

Key Responsibilities

• Handle inbound and outbound calls related to Medicare Advantage and related plans
• Resolve member queries professionally, empathetically, and efficiently
• Use internal systems to access and update member information accurately
• Process requests, follow up on gaps in care, schedule appointments, and document interactions
• Meet performance standards for quality, productivity, schedule adherence, and compliance
• Clearly communicate plan benefits, eligibility criteria, and procedures
• Be flexible with shift timings and quick to adapt to changes in process or systems
• Graduation(B tech/B.E/Master’s Fresher not eligible)
• Typing speed of 25/38 WPM with accuracy
• Strong verbal and written English communication skills
• Empathy, patience, and the ability to connect well with senior citizens
• Proficient in multitasking across multiple screens and systems
• Excellent problem-solving and decision-making ability
• Attention to detail and process adherence
• Must be willing to work rotational shifts, weekends, and holidays

Qualifications

Graduation (B tech/B.E/Master’s Fresher not eligible) and strong English communication skills; Typing speed requirements as stated above.

Disclaimer

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.