Walk-in | Executive - Customer Service

Computer Age Management Services (CAMS); Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

CAMSRep Insurance Repository & Services in Navi Mumbai seeks an Executive - Customer Service to manage renewal calls, provide policy information, and motivate timely premium payments. You will follow scripts, document dispositions, and help meet service KPIs in a fast-paced setup.

Requirements include a graduate degree and strong English/Hindi communication. Freshers or candidates with up to 2 years in insurance are welcome.

Qualifications

• Any graduate.
• Less than 2 year of relevant experience in the insurance domain, or freshers from any industry are welcome to apply.

Responsibilities

• Handle outbound renewal premium payment calls and provide correct information regarding policies.
• Motivate customers to pay the due renewal premium on time.
• Convince customers to revive overdue or lapsed policies by explaining policy benefits.
• Meet the process target.
• Follow predefined scripts and processes to manage customer queries.
• Capture 100% of calling dispositions and customer feedback in the system.
• Adhere to quality parameters of the process and meet all the KPIs.
• Adhere to company guidelines and maintain a professional and courteous approach while dealing with customer calls.
• Collaborate with team members and highlight issues to meet service standards.
• Maintain good communication in English and Hindi.

Skills

English

Hindi

Education

Any graduate

Job description

Job Description (JD)

Company: CAMSRep Insurance Repository & Services

Position: Executive - Customer service

Location: Turbhe, Navi Mumbai

Roles & Responsibilities

• Handle outbound renewal premium payment calls and provide correct information regarding policies.
• Motivate customers to pay the due renewal premium on time.
• Convince customers to revive their overdue or lapsed policies by explaining policy benefits.
• Meet the process target.
• Follow predefined scripts and processes to manage customer queries.
• Capture 100% of calling dispositions and customer feedback in the system.
• Adhere to quality parameters of the process and meet all the KPIs.
• Adhere to company guidelines and maintain a professional and courteous approach while dealing with customer calls.
• Collaborate with team members and highlight issues to meet service standards.
• Good communication skills in English and Hindi.

Education & Experience Requirements

• Any graduate.
• Less than 2 year of relevant experience in the insurance domain, or freshers from any industry are welcome to apply.

Walk-in Details

• Date: Monday to Friday
• Time: 10:00 AM to 1:00 PM
• Venue: CAMS Insurance Repository Services Ltd 501-502 ,5th Floor, Tower -C Arihant Aura, Opp Turbhe Raiway station, Navi Mumbai 400705

Contact

• Phone: [phone]
• Email: [e-mail]