Walk-in | Executive - Call Centre

Medanta; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Medanta is seeking a Customer Care Executive to manage inbound and outbound inquiries, provide information on services, and ensure patient satisfaction. You will handle complaints, maintain professional communication with patients and families, and achieve daily call targets while documenting interactions in the CRM system.

The role requires graduation, strong communication, and teamwork, with a proactive attitude and analytical thinking.

Qualifications

• Graduate with strong communication and interpersonal skills.
• Ability to analyze information and think quickly.
• Willingness to work in a hospital environment and meet customer expectations.

Responsibilities

• Handle inbound/outbound inquiries and provide detailed information about Medanta offerings/services.
• Handle customer complaints and follow ups.
• Maintain excellent communication, empathy and professionalism while interacting with patients and families.
• Achieve daily/weekly call targets and conversion goals.
• Record call details, patient interactions and follow ups accurately in the CRM system.
• Ensure high levels of patient satisfaction and service quality through effective engagement.
• Any other additional duties related to hospital operations assigned by supervisor.

Education

Graduate

Job description

Role & responsibilities

• Handle Inbound/Outbound inquiries & provide detailed information about Medanta offerings/services.


• Handling customer complaints & follow ups


• Maintain excellent communication, empathy and professionalism while interacting with patients & families.


• Achieve daily/weekly call targets and conversion goals.


• Record call details, patient interactions and follow ups accurately in the CRM system.


• Ensure high levels of patient satisfaction and service quality through effective engagement


• Any other additional duties related to hospital operations assigned by supervisor.

Preferred candidate profile

• Graduate


• Good Communication skills both verbal & written


• Great interpersonal skills & team work ability


• Good analytical skills and quick thinking


• dedication and passion to meet & exceed customer expectations both internal and external


• Positive, pro-active, motivated with \"can-do\" attitude.