Walk-in | Escalation Desk Executive WFO | Tech Mahindra | Kolkata

Tech Mahindra; Kolkata District; On-site; INR 151,000 - 162,000; Full time

Job summary

Tech Mahindra in Kolkata is hiring for a Customer Support Associate (Voice Process) handling Hindi and English. This is a contractual, 3-month role with 9 am–9 pm shifts and 10 hours staff timing.

Freshers may apply, with 6 months BPO experience preferred and 14k in-hand for experienced candidates or 13.5k for freshers, on-site in Action Area 2 Dlf2 Rajarhat. Qualifications include Higher Secondary and strong English/Hindi communication.

Qualifications

• Minimum education: Higher Secondary (12th Pass).
• Minimum 6 months on paper BPO experience (with documents).
• Freshers can also apply.

Responsibilities

• Resolve customer queries via voice calls.

Skills

Verbal English

Verbal Hindi

Education

Higher Secondary (12th Pass)

Job description

Job Opening: Customer Support Associate (Voice Process Hindi & English)We are currently hiring for our Voice Process (Hindi + English) with 100% Work From Office.

Designation

Customer Support Associate

Job Role

• Resolve customer queries via voice calls

Job Details

• Contractual role for 3 months
• Fixed salary

Eligibility Criteria

• Minimum education: Higher Secondary (12th Pass)
• Minimum 6 months on paper BPO experience (with documents)
• Freshers can also apply

Work Details

• Work timing: 9 am to 9 pm Shift Window (Training may takes place at night)
• 10 hours staff timing & 9 hours production
• 5 working days with 2 rotational weekly offs
• Maximum age limit: 40 years

Skills Required

• Excellent verbal communication skills in English and Hindi
• No major MTI (Mother Tongue Influence) for voice process

Interview Process

• HR Round
• Versant
• Typing Test (Minimum 30 WPM / 90% accuracy)
• Final round

Compensation

• Experienced Candidates: 14 k in-hand (approx.)
• Freshers: 13.5K in-hand (approx.)

Documents Required

• Aadhaar Card (with complete Date of Birth) Mandatory
• E-Aadhaar Mandatory
• PAN Card Mandatory
• Educational documents (mark sheets & certificates)
• For experienced candidates:
• UAN card
• Experience Letter
• Offer Letter
• Last 3 months payslips

Office Address – Action Area 2 Dlf2 Rajarhat Newtown Kolkata – 700156

Bring hardcopy of resume and Aadhar and rest documents in softcopy