Walk-in | Escalation Desk Executive | Tech Mahindra | Kolkata | WFO

Tech Mahindra; Bidhannagar; On-site; INR 205,000 - 280,000; Full time

Job summary

Tech Mahindra in Kolkata is hiring for Voice Process-based Customer Support Associate roles. The job involves resolving customer queries over voice calls and ensuring smooth interactions with English and Hindi language support.

Candidates with graduation, fresher or experienced, are welcome. The role requires 24/7 shifts, 10-hour workdays with a 1-hour break, and typing speed of 30 WPM with 90% accuracy. Walk-in interviews are scheduled at Rajarhat, Kolkata.

Qualifications

• Min Graduation Passed.
• Fresher & experienced both can apply.
• Excellent verbal communication skill in English & Hindi for Voice

Responsibilities

• Resolve customer queries via voice calls.
• Be available for 24/7 shifts.
• Typing speed 30 WPM with 90% accuracy.

Skills

English

Hindi

Typing 30 WPM

Education

Graduation

Job description

We are currently having openings in our Voice Process.

Designation-

• Customer Support Associate.

Job Profile-

• Have to resolute customers query Voice Call

Mandatory Criteria-

• Min Graduation Passed.
• Fresher & experienced both can apply
• Excellent verbal communication skill in English & Hindi without major MTI for Voice

Process

• Customer orientation.
• Ready to work in 24/7 Shifts
• No planned leave for upcoming 3 month after joining
• 10 hour of the day,( 9hrs. work and 1 hour break )
• Should have a typing speed of 30 WPM with 90% accuracy

Interview Structure-

• HR round - General check.
• Typing Test
• Client Round

Payouts

• Salary for minimum 1 years experience candidate 2.800 LPA 18.6 k in-hand (Approx)
• Fresher- 2.05 LPA 12.4 k in-hand (Approx)
• 100% fixed salary

Documents Required

• Education Mark sheets
• Aadhar Card
• Pan Card
• Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)

Location details for Walkin interview:

Tech Mahindra, DLF2, 1st Floor, Block C, Rajarhat, Kolkata-700156(Opposite of TCS Geetanjali)

Candidates need to carry CV; Aadhar card (Government id card)

The candidates should mention HR name on the top of the CV.

Contact Person - HR Nabanita Chakraborty (6291055422)

Mail Id - [e-mail]