Walk in drive Customer service voice process

Tech Mahindra; Mumbai; On-site; INR 212,000 - 312,000; Full time

Job summary

Tech Mahindra in Mumbai invites candidates for walk-in interviews for Travel Process. The role requires handling customer queries via phone, email, or chat with empathy, and English communication skills. 6 months experience minimum; 5 days work, rotational week offs, age up to 35.

Positions include Voice and Blended processes with salary ranges and shifts. Interview location is Oberoi Garden Estate, Chandivali, Andheri.

Qualifications

• Excellent communication skills in English for effective interaction with international clients
• 1-6 years of experience in BPO/Call Centre environment, preferably in a customer service voice process
• Ability to work flexible shifts including evenings, nights, weekends and holidays

Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism
• Resolve customer issues promptly and efficiently to ensure high levels of satisfaction

Skills

Excellent English

Job description

WALK-IN INTERVIEW TECH MAHINDRA

Process: Travel Process

LOB: Voice & Blended

Location: Oberoi Garden Estate, Chandivali

Excellent English Communication Skills

Minimum 6 months of experience required

5 Days Working | 2 Rotational Week Offs

Age Limit: Up to 35 Years

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
• Resolve customer issues promptly and efficiently to ensure high levels of satisfaction.

Desired Candidate Profile

• 1-6 years of experience in BPO/Call Centre environment, preferably in a similar role (Customer Service Voice Process).
• Excellent communication skills in English language for effective interaction with international clients.
• Ability to work flexible shifts including evenings, nights, weekends, and holidays as per business requirements.
• Salary Voice Process
  • 6-12 Months: 19,000 In-hand
  • 12+ Months: 22,000 In-hand
  • 24+ Months: 23,000 In-hand
• Salary Blended Process
  • 6-12 Months: Up to 24,000 In-hand
  • 12-24 Months: Up to 26,000 In-hand
  • 24+ Months: Up to 28,000 In-hand
• Shift Timings
  • Male: 8 AM 12 AM
  • Female: 7 AM – 8 PM

Interview Location

Tech Mahindra, Oberoi Garden Estate, Sakivihar Road, next to Boomerang Building Chandivali Andheri