Walk-in Drive | Customer Support | Voice Process | Kolkata

Infosys BPM Ltd.; Pune District, Bengaluru; Vor Ort; INR 450.000 - 650.000; Vollzeit

Zusammenfassung

Infosys BPM is hiring for International Customer Support Voice Process in a 100% on-site role. The position requires 1–5 years of experience, strong English communication, and a willingness to work night shifts from Bengaluru, Pune, or Kolkata locations.

Responsibilities include handling international voice interactions, resolving queries with empathy, and building rapport while navigating internal systems to deliver solutions. Night shifts and full-time engagement are offered.

Qualifikationen

• International Voice Support experience preferred.
• Excellent English communication (speaking, reading, writing).
• Ability to handle customers with professionalism.

Aufgaben

• Handle international customer interactions via voice support.
• Resolve queries with empathy and professionalism.
• Build rapport through active listening.
• Navigate internal systems to deliver solutions.
• Adapt quickly to tools, technologies, and evolving processes.

Kenntnisse

Strong communication

Professional call handling

Customer-centric approach

Empathetic listening

Ausbildung

Any FullTime Graduate (15 years education)

Jobbeschreibung

WalkIn Drive | International Customer Support (Voice Process)

Kolkata - Infosys BPM

Launch Your Career with a Global Leader!

Infosys BPM is hiring Voice Process Professionals for International Customer Support. If you're passionate about customer interaction, have strong communication skills, and are ready to work with global clients this opportunity is for you!

Role Overview

Role: International Customer Support Voice Process

Mode: 100% Work from Office

Shifts: Night Shifts | Rotational Week Offs

Type: FullTime

Experience: 1 - 5 years

Work Location: Bangalore/Pune

Qualification: Any FullTime Graduate (15 years of education)

Mandatory Requirements

• International Voice Support experience
• Excellent English communication skills (Speak / Read / Write)
• Strong customer handling abilities
• Willingness to work night shifts
• Ready for WFO Bengaluru/Pune location

What You’ll Do

• Handle international customer interactions via voice support
• Resolve queries with empathy and professionalism
• Build customer rapport through active listening
• Deliver solutions by navigating internal systems
• Adapt quickly to tools, technologies, and evolving processes

Skill Set Were Looking For

General Skills:

• Strong communication & soft skills
• Customercentric & empathetic approach
• Professional call handling

Technical Skills:

• Understanding of basic processes & workflows
• Quick learner, techsavvy, and adaptable

WALK-IN DETAILS

Date:9th October 2026

Time: 10:00 AM - 01:00 PM

Venue: Infosys Limited Plot No IIIG/2,P. S-New Town,

Kolkata - 700135 (Hatisala)