Walk-in | Department Manager

Panda Retail; Bhubaneshwar; On-site; INR 350,000 - 750,000; Full time

Job summary

Panda Retail in Bhubaneshwar is seeking a store department head to drive sales and deliver outstanding customer service. You will lead daily operations, monitor targets, and coordinate floor displays, stock and promotions to ensure a thriving store environment.

The role requires strong leadership, product knowledge, and the ability to train staff, manage stock accuracy, handle customer issues, and ensure compliance with SOPs. This position is based on-site at the Bhubaneshwar store.

Responsibilities

• 1. Sales & Target Achievement: Achieve daily, weekly and monthly department targets; monitor Target vs Achievement; track conversion, ATV/UPT where applicable; identify sales gaps and prepare action plans; motivate the team to achieve targets
• 2. Customer Service & After-Sales Service: Ensure customers receive excellent service; understand customer needs; handle escalated complaints; coordinate warranty, repair, replacement and service issues; ensure timely customer follow-up
• 3. People Management & Development: Allocate responsibilities and shifts; conduct daily briefings; coach team members on product knowledge and selling skills; monitor individual performance; provide feedback; identify training needs
• 4. Floor Display & Visual Merchandising: Maintain attractive product presentation; follow VM guidelines and planograms; ensure correct pricing, signage and promotional displays; replenish products on the floor; maintain department cleanliness
• 5. Stock Management: Monitor stock availability and replenishment; maintain stock accuracy; conduct cycle counts/stock checks; monitor inward, transfers, damages and shortages; coordinate with the stock/warehouse team
• 6. Ageing & Slow-Moving Stock Clearance: Identify ageing and slow-moving products; prepare clearance/action plans; promote appropriate products; coordinate transfers and promotional activities
• 7. Product Knowledge & Selling Skills: Ensure team members understand product features, benefits, pricing, offers and competitor information; conduct product training and role plays
• 8. Daily Department Operations: Ensure opening/closing activities, housekeeping, product replenishment, billing support and other departmental procedures are completed correctly
• 9. Performance Monitoring: Review individual and department performance reports; identify gaps; conduct regular performance discussions; implement corrective actions
• 10. Promotion & Campaign Execution: Ensure promotions, offers and campaigns are correctly implemented; brief staff about schemes; maintain promotional displays and communicate offers to customers
• 11. Loss Prevention & Shrinkage Control: Monitor damages, pilferage, stock discrepancies and process deviations; ensure proper handling of merchandise and adherence to security procedures
• 12. SOP & Compliance: Ensure team members follow company SOPs, policies, safety standards and operational guidelines; support internal audits
• 13. Customer & Market Feedback: Collect customer feedback, identify changing customer preferences and share market/competitor information with the Store Manager
• 14. Coordination with Store Manager: Share sales, stock, people and customer-related updates; escal...

Job description

Role & responsibilities

• 1. Sales & Target AchievementAchieve daily, weekly and monthly department targets; monitor Target vs Achievement; track conversion, ATV/UPT where applicable; identify sales gaps and prepare action plans; motivate the team to achieve targets
• 2. Customer Service & After-Sales ServiceEnsure customers receive excellent service; understand customer needs; handle escalated complaints; coordinate warranty, repair, replacement and service issues; ensure timely customer follow-up
• 3. People Management & DevelopmentAllocate responsibilities and shifts; conduct daily briefings; coach team members on product knowledge and selling skills; monitor individual performance; provide feedback; identify training needs4. Floor Display & Visual MerchandisingMaintain attractive product presentation; follow VM guidelines and planograms; ensure correct pricing, signage and promotional displays; replenish products on the floor; maintain department cleanliness
• 5. Stock ManagementMonitor stock availability and replenishment; maintain stock accuracy; conduct cycle counts/stock checks; monitor inward, transfers, damages and shortages; coordinate with the stock/warehouse team
• 6. Ageing & Slow-Moving Stock ClearanceIdentify ageing and slow-moving products; prepare clearance/action plans; promote appropriate products; coordinate transfers and promotional activities
• 7. Product Knowledge & Selling SkillsEnsure team members understand product features, benefits, pricing, offers and competitor information; conduct product training and role plays
• 8. Daily Department OperationsEnsure opening/closing activities, housekeeping, product replenishment, billing support and other departmental procedures are completed correctly9. Performance MonitoringReview individual and department performance reports; identify gaps; conduct regular performance discussions; implement corrective actions
• 9. Promotion & Campaign ExecutionEnsure promotions, offers and campaigns are correctly implemented; brief staff about schemes; maintain promotional displays and communicate offers to customers
• 10. Loss Prevention & Shrinkage ControlMonitor damages, pilferage, stock discrepancies and process deviations; ensure proper handling of merchandise and adherence to security procedures
• 11. SOP & ComplianceEnsure team members follow company SOPs, policies, safety standards and operational guidelines; support internal audits
• 12. Customer & Market FeedbackCollect customer feedback, identify changing customer preferences and share market/competitor information with the Store Manager
• 13. Coordination with Store ManagerShare sales, stock, people and customer-related updates; escal...