Walk-in | Customer Support Executive WFO Direct Walkin

Startek (Aegis Customer Support Services Pvt. Ltd.); Lucknow; On-site; INR 158,000 - 210,000; Full time

Benefits offered by this job

Apprentice salary ₹14,200/month

CTC ₹17,680–₹18,800

On-the-job training provided

Freshers can apply

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Lucknow is hiring Customer Support Executives for an inbound voice process. This Work From Office role handles customer queries via inbound calls and aims to provide quick, professional resolutions.

Freshers and experienced candidates with Hindi and English communication are welcome. The position includes six days of work with one rotational week off, on-the-job training and certification, and opportunities to gain practical customer service

Qualifications

• Education: Undergraduate / Graduate – Any Stream.
• Experience: Freshers and experienced candidates can apply.
• Good communication skills in Hindi and English.
• Comfortable speaking with customers over the phone.
• Basic computer knowledge required.
• WFO environment and rotational shifts with 6 days work and 1 rotational week off.
• On-the-job training and certification process.

Responsibilities

• Handle customer queries through inbound calls.
• Understand customer concerns and provide appropriate resolutions.
• Assist customers with order-related queries, delivery concerns, refunds, and replacements.
• Maintain professionalism and ensure a positive customer experience.
• Accurately update customer information and call-related details in the system.
• Follow company guidelines, quality standards, and productivity targets.
• Coordinate with internal teams whenever required to resolve customer issues.

Skills

Hindi

English

Communication skills

Basic computer knowledge

Education

Undergraduate / Graduate – Any Stream

Job description

Customer Support Executive Inbound Voice Process

Job Description

We are hiring Customer Support Executives for an Inbound Voice Process. This is a Work From Office (WFO) opportunity where candidates will handle customer queries through inbound calls and provide quick, professional, and effective resolutions.

Roles & Responsibilities

• Handle customer queries through inbound calls.
• Understand customer concerns and provide appropriate resolutions.
• Assist customers with order-related queries, delivery concerns, refunds, replacements, and other service-related issues.
• Maintain professionalism and ensure a positive customer experience.
• Accurately update customer information and call-related details in the system.
• Follow company guidelines, quality standards, and productivity targets.
• Coordinate with internal teams whenever required to resolve customer issues.

Eligibility Criteria

• Education: Undergraduate / Graduate – Any Stream.
• Experience: Freshers and experienced candidates can apply.
• Good communication skills in Hindi and English.
• Comfortable speaking with customers over the phone.
• Basic computer knowledge is required.
• Candidates must be comfortable working in a Work From Office (WFO) environment.
• Willing to work in rotational shifts as per eligibility.
• Comfortable with 6 days working and 1 rotational week off.
• Willing to complete the on-the-job training and certification process.

Salary & Benefits

• Apprentice Salary: 14,200 per month
• CTC Range: 17,680 – 18,800
• Inbound Voice Process
• Work From Office (WFO)
• On-the-job training provided
• Freshers can apply

Shift & Working Details

• Work Mode: Work From Office (WFO)
• Working Days: 6 days a week
• Week Off: 1 rotational week off
• Working Hours: 9 hours including 1-hour break
• Productive Hours: 8 hours

Shift Timings

• Female Candidates: Rotational 9-hour shifts within the 7:00 AM to 7:00 PM window.
• Male Candidates: 247 rotational shifts.

Interview Process

1. HR Evaluation
2. Operations Round – L1
3. Operations Round – L2
4. Assessment / Ambition Test
5. Client Evaluation

Office Address

BBD Viraj Tower, 4th Floor, Startek
Near Kamta, Lucknow, Uttar Pradesh

Important Note

• No charges are applicable for the interview or joining process.
• This is a Work From Office (WFO) opportunity.
• Candidates must be comfortable with the applicable rotational shift timings.