Walk-in | Customer Support Executive - Domestic Voice | Walk-in Drive

Concentrix; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

CTC 3 LPA - 4 LPA

Incentives

Cab facility

Training & career growth

Employee-friendly environment

Job summary

Concentrix in Bengaluru (Whitefield) invites applications for the role of Customer Support Executive - Domestic Voice. Freshers and experienced candidates who demonstrate clear communication in any domestic language and basic English can apply.

The role involves handling inbound calls, resolving queries, and delivering a positive customer experience with rotational shifts. Walk-ins for interviews at Divyashree Towers, Bangalore, with walk-in timings 10:00 AM to 2:00 PM, offer competitive CTC

Qualifications

• Freshers or experienced candidates can apply.
• Excellent communication in any domestic language.
• Basic understanding of English.
• Willingness to work in rotational shifts.
• Customer-focused attitude with good interpersonal skills.

Responsibilities

• Handle inbound customer calls in English and one of the listed domestic languages.
• Understand and resolve customer queries efficiently.
• Provide accurate information and support to customers.
• Maintain call records and documentation as required.
• Adhere to quality standards and productivity targets.
• Ensure excellent customer service and customer satisfaction.

Skills

Communication

Interpersonal skills

Rotational shifts

Customer service

Freshers welcome

Education

Graduates / Undergraduates

Job description

Kick-start your career with Concentrix as a Customer Support Executive - Domestic Voice. This role involves handling customer interactions, resolving queries, and delivering an exceptional customer experience. Comprehensive training will be provided.

Key Responsibilities

• Handle inbound customer calls in English & Hindi or Bengali or Gujarati or Assamese.
• Understand and resolve customer queries efficiently.
• Provide accurate information and support to customers.
• Maintain call records and documentation as required.
• Adhere to quality standards and productivity targets.
• Ensure excellent customer service and customer satisfaction.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Graduates / Undergraduates are eligible.
• Excellent communication skills in any domestic language.
• Basic understanding of English.
• Willingness to work in rotational shifts.
• Customer-focused attitude with good interpersonal skills.

Selection Process

• HR Screening
• Communication Assessment
• Operations Interview
• Offer Discussion

Compensation & Benefits

• CTC - 3 LPA - 4 LPA
• Attractive performance-based incentives
• Cab facility as per company policy
• Professional training and career growth opportunities
• Employee-friendly work environment

Walk-in Details

Interview Venue: Concentrix, Divyashree Towers, Opp. Jayadeva Hospital, Bangalore
Work Location: Whitefield, Bangalore
Walk-in Timings: Monday to Friday | 10:00 AM to 2:00 PM
Role: Customer Support Executive - Domestic Voice
Shifts: Rotational Shifts