WALK-IN DRIVE | INTERNATIONAL VOICE PROCESS

Firstsource; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Cab facility

Job summary

Firstsource Solutions Ltd. in Bengaluru is seeking a Customer Service Executive – International Voice Process. The role involves handling customer calls and delivering high-quality service in a fast-paced BPO setting.

This opportunity welcomes freshers and experienced candidates; shifts are rotational including night shifts, with cab facility provided. Eligibility includes at least 10th standard and strong English communication skills.

Qualifications

• Candidates who have completed at least 10th standard can apply.
• Good verbal communication skills in English are required.
• Candidates must be comfortable working in rotational shifts, including night shifts.
• Strong customer service and problem-solving skills are preferred.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries professionally and efficiently.
• Deliver excellent customer service and ensure customer satisfaction.
• Maintain process quality standards and meet performance expectations.

Skills

Verbal English

Customer service

Communication skills

Problem-solving

Education

10th pass

Job description

Looking to kick-start your career in the BPO industry? Firstsource is hiring enthusiastic and customer-focused candidates for our International Voice Process in Bengaluru!

Position: Customer Service Executive – International Voice Process

Work Mode: Work from Office

Experience: Freshers and Experienced Candidates

Shifts: Flexible to work in rotational shifts, including night shifts

Transport: Cab facility as per company policy

• Handle inbound and/or outbound customer calls.
• Resolve customer queries professionally and efficiently.
• Deliver excellent customer service and ensure customer satisfaction.
• Maintain process quality standards and meet performance expectations.

Eligibility Criteria

• Candidates who have completed at least 10th standard can apply.
• Good verbal communication skills in English are required.
• Candidates must be comfortable working in rotational shifts, including night shifts.
• Strong customer service and problem-solving skills are preferred.

Not Eligible: Freshers with B.E./B.Tech degrees or any postgraduate qualification.

Dates: 13 October to 17 October 2026

Time: 11:30 AM to 2:00 PM

Firstsource Solutions Ltd.

Unit 202, 2nd Floor, Block A

Whitefield–Marathahalli

Documents Required: Updated resume and a valid photo ID.