Walk-in | Customer Service Associate - (Freshers / Experienced )- WALK IN Drive

Konecta India; Bengaluru; On-site; INR 350,000 - 450,000; Full time

Job summary

Konecta India in Bengaluru (White Field) is hiring a Customer Service Associate for a fixed-term 3-month contract. The role involves receiving chats and emails from a UK client to resolve doubts and queries, with onsite work at the Bangalore office.

Freshers with strong English skills are welcome; candidates must be flexible with UK/US rotational shifts and ready for potential absorption into a permanent role based on performance.

Qualifications

• Proficiency in English communication and email/chat/voice support.
• Willingness to work UK/US rotational shifts.
• Onsite work at Bangalore office with no WFH option.

Responsibilities

• Handle chats and emails from clients to resolve queries.
• Understand customer concerns and provide timely resolutions via email, chat, and voice.
• Deliver excellent customer experience and maintain high CSAT scores.
• Document all interactions clearly in CRM systems.
• Adhere to quality standards, process guidelines, and compliance requirements.
• Meet individual and team performance targets (Productivity, Quality, CSAT).
• Upsell/Cross-sell products or services where applicable.

Skills

English communication

Shift flexibility

Onsite work

Tools

CRM system

Job description

Designation: - Customer Service Associate - ( Fixed Term Hire )

Job-Location : - Bengaluru ( WHITE FIELD )

Company Website : - https://www.konecta-group.com

@ Konecta we move towards the future and we do it together, Start or accelerate your career in the BPO industry .

Job - KRA & Responsibilities : -

• You Will be part of the Customer Service team of a renowned Client in UK , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries
• Understand the customer concerns and provide accurate and timely resolutions through( Email , Voice & Chat)
• Deliver excellent customer experience and maintain high CSAT scores.
• Document all interactions clearly in CRM systems.
• Adhere to quality standards, process guidelines, and compliance requirements.
• Meet individual and team performance targets ( Productivity, Quality, CSAT ).
• Upsell/Cross-sell products or services where applicable.

Required-Skills : -

• Atleast ( 0 - 5 yrs) in the Customer Support role in the International voice & chat process .
• Freshers with good english Communication Skills are also invited to utilise the Opportunity.
• Should be flexible with the Rotational-Shifts ( UK / US ).
• Should be working Onsite from the Office .

Salary - Range : -

Freshers - CTC Offered = ( 3.5 Lacs / Per Annum, Including All ) -Based on the interview feedback.

Experienced - CTC Offered = ( Upto 4.5 Lacs / Per Annum , Including All ) - Based on the interview feedback .

Employment -Type : - The positions will be offered on a Fixed Term Hires (FTH) for a period of 3 months. Based on business requirements and individual performance, candidates may be considered for absorption into permanent roles with Konecta.

Working-Mode :- Willing to work all 5 days from Bangalore Office , No Work From Home-Option .

@ WALK-IN - ( TIMINGS ) : -

Duration : - From 10.30 AM IST till 3.30 PM IST

Date : - @ Saturday , 24th October - 2026.

VENUE / Address - Details : -

KONECTA INDIA

WEWORK, 1st Floor, Wework IWF

Campus, Survey No.192, Whitefield Main Road,

B Narayanapura, Mahadevapura,

Whitefield, Bengaluru, Karnataka-560048 .

Note: -- Walkable distance from Singayyana Palya Metro Station

Disclaimer : - Please note that the applications meeting the above mentioned criteria will only be considered for further process .