Walk-in | Customer Support Executive

Fernandez Foundation; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Fernandez Foundation is hiring for a front-line role at Abids, Hyderabad. You will handle calls, understand patient needs, and guide them to appropriate consultants. You will coordinate with the OP team to arrange appointments and provide end-to-end solutions while following scripts and quality standards.

English, Hindi and Telugu are mandatory. The position is based at Abids, Hyderabad, and requires a 10th pass or higher qualification with strong communication skills and patient focus.

Qualifications

• 10th pass or higher educational qualification.
• Ability to communicate clearly in English, Hindi and Telugu.
• Willingness to understand patient needs and guide to consultants.

Responsibilities

• Answer incoming calls effectively and drive towards client conversion.
• Coordinate with the OP team to accommodate patients.
• Understand patient needs and route to the right consultants.
• Know all unit doctors, with specialties and experience for caller information.
• Provide end-to-end solutions and ensure accuracy.
• Adhere to call scripts and quality procedures.
• Minimize patient-related errors and address non-patient errors.

Skills

Communication

Client coordination

Product knowledge

Script adherence

Problem solving

Education

10th or higher

Job description

Role & responsibilities

• To answer every call that lands on their extension effectively, driving towards conversion of clients.
• To be able to coordinate with the OP team with an ease to accommodate the patients.
• Should be able to understand the patients need and guide them to the right consultants.
• Have complete knowledge of all unit doctors, with their specialty and experience, to explain to the callers.
• To ensure that end-to-end solution is provided.
• Adherence to the script / Quality of Calls and Procedures.
• Patient Impacting Errors / Non-Patient Impacting Errors.

Preferred candidate profile:

Qualification: 10th +

Languages to be known: English, Hindi and Telugu Mandatory

Job Location Abids, Hyderabad.