Walk-in | Customer Support Executive

BSS SONATA MICROCREDIT LIMITED; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

BSS Sonata Microcredit Limited in Bengaluru invites applications for a Customer Support Executive role. You will handle inbound and outbound calls, address inquiries, and resolve complaints with professionalism.

Freshers and experienced candidates with Graduation can apply; Kannada and Telugu proficiency preferred. Day shifts; confidentiality and data security are essential.

Qualifications

• Graduation is mandatory.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and maintain accuracy.

Responsibilities

• Handle inbound and outbound customer interactions through calls and other approved communication channels.
• Address customer inquiries, requests, and complaints in a professional and timely manner.
• Resolve customer concerns within defined turnaround times (TAT) while ensuring a high level of customer satisfaction.
• Record and update customer interactions, service requests, and resolutions accurately in the designated systems.
• Conduct verification, service, feedback, and follow-up calls as per business requirements.
• Maintain confidentiality and security of customer information at all times.

Skills

Customer handling

Communication skills

Problem solving

Record keeping

Education

Graduation

Job description

Role & responsibilities

• Handle inbound and outbound customer interactions through calls and other approved communication channels.

• Address customer inquiries, requests, and complaints in a professional and timely manner.

• Resolve customer concerns within defined turnaround times (TAT) while ensuring a high level of customer satisfaction.

• Record and update customer interactions, service requests, and resolutions accurately in the designated systems.

• Conduct verification, service, feedback, and follow-up calls as per business requirements.

• Maintain confidentiality and security of customer information at all times.

Preferred candidate profile

• Flexible to work in day shifts.
• Graduation is mandatory.
• Both freshers and experienced candidates can apply.
• Candidates with proficiency in Kannada and Telugu will be preferred.

Note: B Tech / BE/ BCA / PG not Considered