Walk-in | Customer Support Associate

Niftel Communications; Lucknow; On-site; INR 254,000 - 304,000; Full time

Job summary

Niftel Communications is hiring a Customer Support Associate (L4 Premium LOB) to handle customer queries from Hazratganj, Lucknow. The role involves delivering premium-level support, resolving issues promptly, and maintaining accurate customer records.

The position requires fluency in English, willingness to work in rotational shifts, and a 6-day work week in the office. Freshers and experienced candidates are welcome, with the opportunity to grow in a dynamic, customer-focused team.

Qualifications

• 12th Pass / Undergraduate / Graduate required.
• Excellent verbal and written English communication.
• Willingness to work in rotational shifts and 6 days a week.

Responsibilities

• Handle customer queries and provide high-quality customer support.
• Assist customers with premium-level services and ensure timely resolution of their concerns.
• Understand customer requirements and provide accurate information and effective solutions.
• Handle complex customer queries and escalation issues whenever required.
• Maintain accurate customer records and follow process guidelines.
• Ensure customer satisfaction while maintaining quality and performance standards.

Skills

Communication (English)

Customer handling

English proficiency

Basic computer skills

Shift flexibility

Interpersonal skills

Education

12th pass

Undergraduate

Graduate

Tools

MS Office

CRM basics

Job description

Job Description: Customer Support Associate (L4 Premium LOB)

Location: Hazratganj, Lucknow
Salary: Up to 25,000 CTC
Experience: Freshers & Experienced Candidates
Qualification: 12th Pass / Undergraduate / Graduate
Shift: Rotational Shifts
Working Days: 6 Days a Week / Work From Office
Week Off: Rotational

Language: English Mandatory

Job Responsibilities

• Handle customer queries and provide high-quality customer support.
• Assist customers with premium-level services and ensure timely resolution of their concerns.
• Understand customer requirements and provide accurate information and effective solutions.
• Handle complex customer queries and escalation issues whenever required.
• Maintain accurate customer records and follow process guidelines.
• Ensure customer satisfaction while maintaining quality and performance standards.

Required Skills

• Excellent verbal and written communication skills in English.
• Good interpersonal and customer-handling skills.
• Basic computer knowledge and proficiency in using computer applications.
• Ability to handle customer queries professionally.
• Willingness to work in rotational shifts and rotational week-offs.

Interview Address

HR Bay, D Block, Soorajdeep Complex, 1 Jopling Road, Butler Colony, Lucknow 226001.