Walk-in | Customer Success & Resolution Specialist

Ketto; Mumbai, Navi Mumbai; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Ketto in Mumbai is seeking a Customer Success professional to drive growth, retention, and advocacy through proactive engagement with startups and nonprofits. You will develop customized plans, collaborate with internal teams to resolve issues, analyze data to reduce churn, and deliver exceptional service with timely responses.

The role emphasizes collaboration across teams to improve customer experience and maximize long-term value for clients and the company.

Qualifikationen

• Identify opportunities to drive growth, retention and expansion through proactive engagement.
• Develop and execute customized plans to increase customer satisfaction, loyalty and advocacy.
• Collaborate with internal teams to resolve complex issues and improve overall customer experience.
• Analyze data to identify trends and areas for renewal rate improvement, churn prevention and revenue expansion.
• Provide exceptional customer service by responding promptly to inquiries and resolving complaints efficiently.

Aufgaben

• Identify opportunities to drive growth, retention and expansion through proactive engagement.
• Develop and execute customized plans to increase customer satisfaction, loyalty and advocacy.
• Collaborate with internal teams to resolve complex issues and improve overall customer experience.
• Analyze data to identify trends and areas for renewal rate improvement, churn prevention and revenue expansion.
• Provide exceptional customer service by responding promptly to inquiries and resolving complaints efficiently.

Jobbeschreibung

Roles and Responsibilities

• Manage customer success by identifying opportunities to drive growth, retention, and expansion through proactive engagement.
• Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
• Collaborate with internal teams to resolve complex issues and improve overall customer experience.
• Analyze data to identify trends and areas for improvement in renewal rates, churn prevention, and revenue expansion.
• Provide exceptional customer service by responding promptly to inquiries, resolving complaints efficiently.