Customer Success Lead

Speed Fix; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Speed Fix in Mumbai is looking for a Customer Success Manager to oversee service recovery and customer retention. You will manage high-priority escalations and ensure trust through effective resolution strategies.

The ideal candidate has over 2 years of experience in customer success, strong communication skills, and the ability to coordinate across various departments to improve customer experiences. Join us in enhancing our brand trust and retention.

Qualifications

• 2+ years in customer success or escalations.
• Strong written and spoken communication.
• Able to coordinate across support, ops, and finance.

Responsibilities

• Manage high-priority customer escalations.
• Own save workflows for premium customers.
• Improve customer feedback recovery playbooks.

Skills

Customer success

Communication skills

Coordination

Job description

This role focuses on service recovery, customer retention, and turning poor experiences into long-term trust.

Responsibilities

Manage high-priority customer escalations

Own save workflows for premium customers

Improve customer feedback recovery playbooks

Requirements

2+ years in customer success or escalations

Strong written and spoken communication

Able to coordinate across support, ops, and finance

Direct impact on brand trust and retention