Customer Service Specialist

Talent Acquaintance; Nagpur District; On-site; INR 223,000 - 357,000; Full time

Job summary

Talent Acquaintance is recruiting for a customer service role in Nagpur, Maharashtra. The successful candidate will handle inquiries, provide information, and build lasting relationships with customers.

You will work with internal teams to resolve issues and contribute to ongoing process improvements, ensuring high levels of customer satisfaction. Strong communication, multitasking, and problem-solving skills are essential, along with proficiency in computer systems and a detail-oriented

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Clear communication

Interpersonal skills

Multitasking

Problem solving

Analytical skills

Computer literacy

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.