Customer Support Executive

Shell Infotech; Hyderabad; On-site; INR 200,000 - 280,000; Full time

Job summary

Shell Infotech invites applications for a Customer Service Banking role based in Hyderabad. The ideal candidate has 0–1 year of experience and will work in rotational shifts.

Only graduates or current UG students may apply. Proficiency in English plus one regional language (Tamil, Malayalam or Kannada) is required to handle customer inquiries and resolve issues effectively.

Qualifications

• 0–1 year of customer service experience.
• Graduate or undergraduate candidates are eligible.

Responsibilities

• Engage in active listening with customers and diffuse escalations as needed (English & Tamil/ Malayalam/ Kannada).
• Understand client requirements and explain products; answer questions and follow up as needed.
• Adhere to shift schedules and rotational week offs.

Skills

English

Tamil

Malayalam

Kannada

Education

Graduate or UG

Job description

Role: Customer Service Banking

Exp:0-1 Year,

Qualification: Both Graduate & UG can apply

Shifts: Rotational Shifts & Rotational Week offs

Need Languages: English, Tamil/ Malayalam, Kannada,

Gender preference: Male

Key responsibilities and Accountability

• Engaging in active listening with customers, confirming, or clarifying information and diffusing angry customers, as needed Languages English & Tamil/ English Malayalam & English Kannada.

• Understanding client requirements and offering product; accordingly, answering potential customers questions and follow-up call questions

• Need to adhere to the shift adherence