Customer Support Specialist- Malayalam language

Live Connections; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading customer service provider in Hyderabad is seeking a Customer Support Specialist for the banking process. The role involves handling inbound calls, engaging with customers, and providing accurate resolutions. Candidates should possess excellent communication skills and may be freshers or experienced in customer support. This position is full-time and requires proficiency in English and Malayalam.

Qualifications

• Freshers or experienced candidates in Telecalling/Customer Support.
• Language proficiency in English + Malayalam.
• Ability to clear VETI 4 – Versant Assessment.

Responsibilities

• Handle inbound calls related to banking queries and customer support.
• Engage in active listening and provide accurate resolutions.
• Document call information accurately and follow quality standards.

Skills

Excellent communication skills

Telecalling experience

Active listening

Job description

Customer Support Specialist - Tamil language

Job Title: Customer Support Associate – Domestic Inbound Voice (Banking Process)

Work Mode: Work from Office

Key Responsibilities:

• Handle inbound calls related to banking queries and customer support
• Engage in active listening, clarify details, and provide accurate resolutions
• Handle customer escalations politely and ensure customer satisfaction
• Understand banking product details and give relevant information to callers
• Maintain shift adherence and follow all process guidelines
• Document call information accurately and follow quality standards

Required Skills & Qualifications:

• Freshers or experienced candidates in Telecalling/Customer Support
• Excellent communication skills
• Language Requirement (Any one combination):
• English + Malayalam
• Should clear VETI 4 – Versant Assessment

Apply on [e-mail]

Phone: [phone]

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service, Information Technology, and Business Development

Industries: Outsourcing and Offshoring Consulting, Business Consulting and Services, and Information Services

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