Walk-in | Customer Service Executive

IntouchCX; Bengaluru; On-site; INR 179,000 - 268,000; Full time

Benefits offered by this job

Two-way cab facility

Provided meals

Job summary

IntouchCX in Bengaluru provides technical support and resolves issues via electronic communications. You will empathize with customers, tailor responses to their problems, and resolve issues promptly with advanced troubleshooting techniques.

The role requires strong communication, multitasking in a fast-paced environment, and contributing feedback to improve client services during critical events. This position is based in Bengaluru with likely shift flexibility.

Qualifications

• Excellent verbal and written communication skills with proper grammar.
• Strong active listening and ability to tailor responses.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Provide support and resolve technical issues via electronic communications.
• Build credibility and trust with customers by empathizing with their problem.
• Proactively understand needs and respond to resolve issues.
• Apply advanced troubleshooting techniques to provide solutions tailored to the customer.
• Provide feedback to the team to improve client services.
• Drive customer communication during critical events.

Skills

Verbal communication

Written communication

Active listening

Attention to detail

Job description

Overview of Position

Providing support and resolve technical issues via electronic communications

Building credibility and trust with the customer by empathizing with

their problem in words

Proactively understanding their needs and responding promptly to

resolve their issue

Applying advanced troubleshooting techniques to provide unique

solutions to the customers individual needs

Leveraging their experience to provide feedback to the team on how to

improve client services

Driving customer communication during critical events

Critical Skills

Above average verbal and written communication skills - ability to speak

accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to

tailor responses and actions to meet the clients specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow-up multiple tasks/details with accuracy and

timeliness

Ability to operate a personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings,

weekends and holidays

Ability to perform basic mathematical functions

Ability to effectively interact with employees at all levels of the organization

and work with a variety of people from diverse backgrounds

Perks and benefits

• Two-way cab facility
• provided meals

Compensation

16,000 to 24,000 CTC for experienced candidates (based on previous take-home pay)

Interview Details :

Venue : electronic City Phase 1

Monday to Friday