Walk-in | Customer Care Executive

Amann Group; Ranipet; On-site; INR 350,000 - 550,000; Full time

Job summary

Amann Group in Ranipet, Tamil Nadu, is seeking a Customer Service Executive to manage end-to-end order-to-dispatch processes in SAP, coordinating with Sales and Supply Chain.

You will handle orders and inquiries, maintain product knowledge, and provide accurate dispatch details to customers and the sales team.

The role requires excellent communication, MS Office proficiency, SAP knowledge, and CRM familiarity, with a focus on timely responses and high service standards.

Qualifications

• Experience in order management and SAP is preferred.
• Exposure to CRM systems is beneficial.
• Excellent communication skills required.

Responsibilities

• Create and manage customer orders in SAP, ensuring end-to-end order-to-dispatch flow.
• Handle customer inquiries via email and phone with timely, accurate responses.
• Collaborate with Sales, Supply Chain, Logistics, and Product Development to resolve issues.
• Maintain customer master data in SAP with accuracy and compliance.
• Provide dispatch and delivery information to customers and sales teams.
• Monitor performance and strive for high service standards.
• Escalate complex issues to supervisors or national sales head when needed.

Skills

Customer service

Communication skills

MS Office proficiency

CRM familiarity

Tools

SAP

CRM systems

Job description

Role & responsibilities

• Create and manage customer orders in SAP, ensuring the end-to-end order-to-dispatch process meets both customer satisfaction and sales team expectations.
• Handle customer orders and inquiries for allocated region customers via email and phone, providing timely and accurate responses.
• Maintain a strong understanding of the product range and anticipate customer needs to offer proactive solutions.
• Collaborate closely with internal teams, such as Sales, Supply Chain & Logistics, and Product Development, to resolve customer issues efficiently and improve service delivery.
• Manage and update customer master data within SAP, ensuring accuracy and compliance.
• Follow up on all orders from initiation to completion, ensuring customers and sales teams are kept informed throughout the process.
• Provide accurate dispatch and delivery information to customers and the sales team to avoid delays or misunderstandings.
• Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
• Monitor team performance, ensuring high standards of service and efficiency.
• Escalate complex issues to supervisors or National sales head when necessary.
• Meet individual and team performance goals related to customer service metrics such as response time, satisfaction, and resolution rates.

Preferred candidate profile

• Excellent communication skills, both verbal and written.
• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Having SAP Knowledge is an added advantage
• Familiarity with CRM systems and practices.
• Positive attitude and professionalism.