Walk-in | Customer Care Executive

Quampetence; Gurugram District; On-site; INR 200,000 - 230,000; Full time

Benefits offered by this job

Night shift allowance

Training and career growth

Job summary

Quampetence in Gurugram seeks a Customer Support Executive for domestic e-commerce processes. You will handle queries across orders, deliveries and payments, providing timely resolutions via calls and chats.

The role requires strong verbal and written communication, basic computer skills, and flexibility for rotational shifts including nights. Training and growth opportunities are provided in a busy e-commerce environment.

Qualifications

• Good verbal and written communication skills.
• Basic computer knowledge and ability to navigate multiple systems.
• Willingness to work in rotational shifts, including night shifts.

Responsibilities

• Handle customer queries related to e-commerce orders, deliveries, payments, returns and refunds.
• Provide accurate, timely resolutions via calls, chat, or other channels.
• Maintain a professional, customer-focused approach in all interactions.

Skills

Verbal communication

Written communication

Computer literacy

Multi-system navigation

Willingness to work night shifts

6-day work week adaptability

Job description

Customer Support Executive Domestic Process (E-commerce)

Location

• Gurugram

Freshers and experienced candidates can apply.

CTC

2.0 LPA to 2.3 LPA, depending on location, interview performance, and relevant experience.

Working Days:-

• 6 days working with 1 rotational weekly off.
• Shift
• Rotational shifts, including night shifts.
• Night shift allowance will be provided as per company policy.

Key Responsibilities

• Handle customer queries and concerns related to e-commerce products, orders, deliveries, payments, returns, refunds, and other services.
• Provide accurate and timely resolutions to customers through calls, chat, or other communication channels.
• Maintain a professional and customer-focused approach during all interactions.
• Understand customer requirements and provide appropriate solutions within the defined process and timelines.
• Record and update customer interactions accurately in the system.
• Escalate unresolved or critical issues to the concerned team when required.
• Meet defined quality, productivity, and customer satisfaction targets.

Candidate Requirements

• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Comfortable working in a customer support environment.
• Basic computer knowledge and ability to navigate multiple systems.
• Willingness to work in rotational shifts, including night shifts.
• Comfortable with a 6-day working schedule.
• Immediate joiners will be preferred.

Compensation & Benefits

• CTC: 2.0 LPA 2.3 LPA
• Night shift allowance as per company policy.
• Opportunity to work with leading e-commerce processes.
• Training and career growth opportunities.

Contact details :- Priya - 8826571746 / Garima - 8796909957