Walk-in | Customer Care Executive

Digitide Solutions Limited; Thane; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide Solutions Limited in Maharashtra is hiring a Customer Support Executive to handle inbound/outbound calls and emails, resolve customer queries, and provide clear product information. You will listen to customer requirements, ask the right questions, and deliver end-to-end solutions while ensuring timely follow-up as per escalation rules.

The role requires strong communication in English and Hindi, good typing speed, and a willingness to learn.

Qualifications

• Typing speed of at least 15 WPM with 75% accuracy.
• Proficient with computers and basic internet usage.
• Strong process orientation and systems thinking.
• Good communication skills in English and Hindi.
• Pleasant telephone manner and customer focus.
• Willingness to learn and adapt.

Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries.
• Listen to and understand customer requirements.
• Provide product/service details and benefits to customers.
• Provide end-to-end solutions to the customer.
• Ask the correct questions probing and prompting the customer wherever required.
• Timely and accurate capturing of all information given by the customer.
• Timely follow-up with brands as per escalation matrix till closure.
• Stay current with knowledge of products, processes, and services offered by the client.
• Ensure full adherence to all quality parameters and SOP.
• Co-operate with other team members, SMEs, and Team Leaders.
• Ensure 100% adherence to schedule.
• Escalate the call to the Team Leader/Manager wherever desirable.
• Handle irate/demanding customers in a tactical manner.

Skills

Typing speed

Basic computer skills

Process orientation

Communication in English & Hindi

Telephone etiquette

Willingness to learn

Job description

Key Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills & Competencies

• Good typing skills – Minimum 15 WPM / 75% accuracy
• Adept at operating computers; familiarity with the internet is desired
• Process orientation and systems thinking
• Average to good communication skills in English and Hindi
• Pleasing telephone etiquette and customer focus
• Willingness to learn