Walk-in | Customer Care Executive

Tech Mahindra; Dadri; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Cab facility (two-way)

Job summary

Tech Mahindra in Noida invites applications for an International Chat Support role. You will handle customer chats, provide step-by-step resolutions, and maintain professional communication to ensure satisfaction.

The position is work from office with five working days per week and rotational shifts. A cab facility is provided, and you will focus on accurate records and customer-centric service quality.

Qualifications

• Excellent written English at C1 proficiency.
• Good typing speed with accuracy.
• Strong grammar, comprehension and sentence formation.

Responsibilities

• Handle customer queries and concerns through chat professionally.
• Provide clear, step-by-step resolutions to customers.
• Maintain a positive and customer-centric communication style.
• Ensure high customer satisfaction and service quality.
• Maintain accurate records of customer interactions.
• Identify customer requirements and provide appropriate solutions.
• Adapt quickly to new processes, tools, and technologies.
• Follow defined processes, quality standards, and compliance guidelines.
• Manage multiple chats efficiently while maintaining accuracy.

Skills

Excellent written English

Typing speed

Grammar and comprehension

Customer-handling

Professional demeanor

Job description

Mega Wilkin Drive Tech Mahindra on 22, 23 & 24th October 10:30 AM - 2 PM We have an urgent requirement for International Chat Support profiles for Noida location.

Opposite Electronic City Metro Galaxy Embassy Tower C Basement Area.

POC Aditi & Ali

Position Details

• Position: International Chat Support
• Experience: Minimum 6 months - 5 Years
• Work Mode: Work From Office
• Working Days: 5 Days a Week
• Shifts: Rotational
• Cab: Both-side cab facility

Key Responsibilities

• Handle customer queries and concerns through chat professionally.
• Provide clear, step-by-step resolutions to customers.
• Maintain a positive and customer-centric communication style.
• Ensure high customer satisfaction and service quality.
• Maintain accurate records of customer interactions.
• Identify customer requirements and provide appropriate solutions.
• Adapt quickly to new processes, tools, and technologies.
• Follow defined processes, quality standards, and compliance guidelines.
• Manage multiple chats efficiently while maintaining accuracy.

Required Skills

• Excellent written English communication C1 proficiency.
• Good typing speed and accuracy.
• Strong grammar, comprehension, and sentence formation.
• Good customer-handling and problem-solving skills.
• Positive, polite, and professional approach.