Walk-in | Customer Care Executive

Dr Agarwals Eye Hospital; Bengaluru; On-site; INR 190,000 - 335,000; Full time

Benefits offered by this job

Structured training and career growth

Collaborative work environment

Exposure to patient engagement

Job summary

Dr Agarwal's Eye Hospitals in Bengaluru is seeking an Executive Voice Process (Inbound & Outbound) to manage patient calls, schedule appointments, and provide information on hospital services. Fluency in English plus Kannada/Telugu/Hindi is required; freshers welcome and language proficiency may influence compensation.

The role offers a full-time position in a 6-day work week with take-home pay ranging from ₹17,000 to ₹30,000 per month, based on language skills and experience.

Qualifications

• Freshers are welcome.
• 0-5 years of experience in Telecalling, Customer Service, BPO, Call Center, Healthcare Support, or related roles.
• Freshers with strong communication skills may also apply.

Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Respond to patient inquiries and provide accurate information regarding services, doctors, appointments, and hospital facilities.
• Generate and follow up on patient leads to improve conversion and engagement.
• Schedule, reschedule, and confirm patient appointments.
• Maintain high standards of customer service and patient satisfaction.
• Accurately record call details, customer interactions, and follow-up actions in the system.
• Coordinate with internal departments to resolve patient concerns promptly.
• Achieve assigned productivity and quality metrics.
• Ensure compliance with organizational policies and service standards.

Skills

Fluent English

Multilingual (Kannada/Telugu/Hindi)

Verbal communication

MS Office

Education

Any graduation or undergraduate with relevant experience

Tools

MS Office

Job description

Job Title: Executive Voice Process (Inbound & Outbound)

About Dr. Agarwal's Eye Hospitals is one of India's leading eye care service providers, headquartered in Chennai. With a network of over 270+ eye hospitals across 17 states in India, the organization is committed to delivering world-class eye care services through advanced technology, clinical excellence, and patient-centric care. The group has a strong presence across South India, including 18 hospitals in Chennai, over 20 locations across Tamil Nadu, 11 hospitals in Bengaluru, and 10 hospitals in Hyderabad.

Position Details

Designation: Executive Voice Process (Inbound & Outbound)

Department: Contact Center / Patient Engagement

Address: No 50, 100 Feet Rd, next to Sony World Signal, 4th Block, Koramangala, Bengaluru, Karnataka 560034

Employment Type: Full-Time

Working Days: 6 Days a Week

Compensation: 17,000 30,000 Take Home per Month (Based on language proficiency and experience)

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our Contact Center team. The incumbent will be responsible for managing inbound and outbound calls, assisting patients with their queries, scheduling appointments, and providing information regarding the hospital's services. The ideal candidate should possess excellent communication skills and be fluent in English along with any one of the following languages: Malayalam, Kannada, Telugu, or Hindi.

Key Responsibilities

• FRESHERS ARE WELCOME WITH MULTI-LINGUAL.
• Handle inbound and outbound calls professionally and courteously.
• Respond to patient inquiries and provide accurate information regarding services, doctors, appointments, and hospital facilities.
• Generate and follow up on patient leads to improve conversion and engagement.
• Schedule, reschedule, and confirm patient appointments.
• Maintain high standards of customer service and patient satisfaction.
• Accurately record call details, customer interactions, and follow-up actions in the system.
• Coordinate with internal departments to resolve patient concerns promptly.
• Achieve assigned productivity and quality metrics.
• Ensure compliance with organizational policies and service standards.

Desired Candidate Profile Educational Qualification

• Any Graduate or Undergraduate with relevant experience.

Experience

• Freshers are welcome
• 0-5 years of experience in Telecalling, Customer Service, BPO, Call Center, Healthcare Support, or related customer-facing roles.
• Freshers with strong communication skills may also apply.

Mandatory Skills

• Fluency in English and any one of the following languages:
  • Kannada
  • Telugu
  • Hindi
• Excellent verbal communication and interpersonal skills.
• Ability to engage customers confidently and professionally.
• Basic computer proficiency and familiarity with MS Office applications.

Preferred Skills

• Prior experience in healthcare, customer support, or voice process roles.
• Strong problem-solving and relationship management skills.
• Ability to work in a fast-paced environment and manage multiple interactions efficiently.

What We Offer

• Opportunity to work with one of India's most trusted eye care brands.
• Structured training and career growth opportunities.
• Professional and collaborative work environment.
• Exposure to patient engagement and healthcare service excellence.