Walk-in | Customer Care Executive

Cyfuture; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Cyfuture in Bengaluru is seeking a proactive Customer Care Executive to handle customer interactions and ensure quality service. Freshers and experienced candidates with strong communication across Hindi and English, and regional languages are welcome.

Responsibilities include handling inbound and outbound calls, addressing queries via calls, chats, and emails, recording interactions accurately, resolving concerns, and escalating complex issues to the appropriate team as needed.

Qualifications

• Qualification: 12th Pass / Graduate.
• Freshers & Experienced welcome.
• Excellent communication skills across multiple languages.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries via calls, chats, and emails.
• Resolve customer concerns while ensuring high-quality customer service.
• Maintain accurate records of customer interactions in the system.
• Escalate complex issues to the appropriate team when required.

Skills

Hindi

English

Kannada

Malayalam

Tamil

Telugu

Education

12th Pass / Graduate

Job description

Role & responsibilities

Hiring Customer Care Executive | Cyfuture

Location: Bengaluru

Qualification: 12th Pass / Graduate

Experience: Freshers & Experienced

Languages: Hindi, English, Kannada, Malayalam, Tamil, Telugu

Preferred candidate profile

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries via calls, chats, and emails.
• Resolve customer concerns while ensuring high-quality customer service.
• Maintain accurate records of customer interactions in the system.
• Escalate complex issues to the appropriate team when required.