Walk-in | Crm Executive

French Bakery; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

French Bakery in Dadri, Uttar Pradesh, invites a Customer Relations professional to manage customer relationships, handle queries and feedback, resolve issues, and maintain CRM records to ensure high satisfaction.

You will coordinate with Production, Kitchen, Logistics, and Sales to oversee orders from booking to delivery, manage loyalty programs, and prepare reports on CRM and operations to drive service quality and growth.

Responsibilities

• Manage customer relationships and ensure customer satisfaction.
• Handle customer queries, complaints, and feedback.
• Resolve customer issues and escalations.
• Maintain customer and CRM records.
• Manage loyalty programs and customer engagement.
• Handle corporate, catering, gifting, event, and individual orders.
• Prepare menus based on customer needs and budget.
• Manage orders from booking to delivery and follow-up.
• Handle B2B and corporate clients and maintain good relationships.
• Coordinate with Production, Kitchen, Logistics, Finance, Sales, Marketing, and Retail teams.
• Ensure correct billing, invoicing, payments, and daily reconciliation.
• Support outlet operations and maintain service standards.
• Coordinate product launches, promotions, and marketing activities.
• Maintain product records, shelf-life details, and website updates.
• Manage online and third-party platform orders.
• Coordinate with vendors when required.
• Prepare CRM, sales, and operational reports.
• Monitor service quality and customer satisfaction.
• Support sales growth and business development.
• Find ways to improve customer experience and operational efficiency.

Job description

Key Result Areas (KRAs) Customer Relations

• Manage customer relationships and ensure customer satisfaction.
• Handle customer queries, complaints, and feedback.
• Resolve customer issues and escalations.
• Maintain customer and CRM records.
• Manage loyalty programs and customer engagement.
• Handle corporate, catering, gifting, event, and individual orders.
• Prepare menus based on customer needs and budget.
• Manage orders from booking to delivery and follow-up.
• Handle B2B and corporate clients and maintain good relationships.
• Coordinate with Production, Kitchen, Logistics, Finance, Sales, Marketing, and Retail teams.
• Ensure correct billing, invoicing, payments, and daily reconciliation.
• Support outlet operations and maintain service standards.
• Coordinate product launches, promotions, and marketing activities.
• Maintain product records, shelf-life details, and website updates.
• Manage online and third-party platform orders.
• Coordinate with vendors when required.
• Prepare CRM, sales, and operational reports.
• Monitor service quality and customer satisfaction.
• Support sales growth and business development.
• Find ways to improve customer experience and operational efficiency.