Walk-in | Cluster Manager-Gold Loan

Muthoot Finance; Faridabad District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Muthoot Finance is seeking a Cluster Manager to oversee a group of branches in the Faridabad region and ensure they meet financial targets. You will coordinate regional leadership with branch managers to drive growth and compliance.

You will lead sales initiatives for gold loans, manage NPAs, mentor staff, and push cross-selling across products while ensuring timely loan renewals and robust customer service across the cluster.

Qualifications

• Education: A Graduate degree is required. An MBA or PGDBM is preferred.
• Experience: Usually 7-10 years of experience in team management and direct sales within banking or gold loans.
• Skills: Strong communication, problem-solving, and negotiation skills.

Responsibilities

• Sales Growth: Drive the growth of the Gold Loan portfolio and push teams to acquire new customers.
• NPA Reduction: Manage Non-Performing Assets and collect overdue payments.
• Team Management: Mentor and train branch staff and monitor performance metrics.
• Cross-Selling: Encourage branches to sell other Muthoot Group products.
• Loan Renewals: Ensure existing customers renew loans on time.

Skills

Strong communication

Problem-solving

Negotiation skills

Education

Graduate degree

MBA or PGDBM preferred

Job description

Role Overview

As a Cluster Manager, you act as the bridge between regional leadership and individual branch managers. Your primary goal is to make sure your assigned group of branches runs smoothly and hits its financial targets.

Key Responsibilities:-

• Sales Growth: Drive the growth of the Gold Loan portfolio. You push teams to acquire new customers daily and take over loans from competitors.
• NPA Reduction: Manage Non-Performing Assets (NPA). This means working with the team to collect missed payments and close overdue accounts.
• Team Management: Mentor and train branch staff. You monitor branch performance metrics and address any field issues.
• Cross-Selling: Encourage branches to sell other Muthoot Group products to meet business goal.
• Loan Renewals: Ensure existing customers renew their loans on time before they become overdue.

Requirements & Skills

• Education: A Graduate degree is required. An MBA or PGDBM is preferred.
• Experience: Usually 7-10 years of experience in team management and direct sales within banking or gold loans.
• Skills: Strong communication, problem-solving, and negotiation skills.