BUSINESS HEAD SALES & OPERATIONS
Decorin Interiors | Modular Furniture & Interior Solutions
Location: Pune, Maharashtra
Employment: Full-time | Permanent | Work from Office
Experience: 510 years
About the Role
We are looking for an experienced and highly driven Business Head Sales & Operations to lead and scale our modular furniture and interior solutions business. The ideal candidate will be responsible for business growth, sales, operations, team management, profitability and customer satisfaction. This is a leadership role for someone who can independently manage the business, build a strong team and drive the company toward aggressive growth targets.
Key Responsibilities
Business Growth & Strategy
- Develop and execute strategies to grow revenue and profitability.
- Take ownership of monthly and annual business targets.
- Identify new markets, customer segments and business opportunities.
- Build systems and processes that allow the business to scale.
Sales & Business Development
- Lead the complete sales function from lead generation to order closure.
- Build and manage a high-performing sales team.
- Set sales targets, review performance and improve conversion rates.
- Develop relationships with architects, interior designers, builders, developers and direct customers.
- Improve lead conversion, average order value and repeat business.
Operations
- Oversee day-to-day operations from order confirmation through production, dispatch and installation.
- Coordinate closely with design, production, procurement, installation and accounts teams.
- Improve delivery timelines, productivity and operational efficiency.
- Establish SOPs, reporting systems and performance metrics.
Team Management
- Recruit, train and manage key team members.
- Define KRAs/KPIs for different departments.
- Conduct regular performance reviews.
- Build an accountable and performance-driven culture.
Financial & Profitability Management
- Monitor sales, gross margins, operating costs and profitability.
- Control unnecessary expenses and improve resource utilization.
- Work closely with accounts to monitor receivables and collections.
- Take corrective action when business performance is below target.
Customer Experience
- Ensure projects are delivered on time and according to committed quality standards.
- Resolve major customer escalations.
- Improve customer satisfaction and referral/repeat business.
What We Are Looking For
- 510 years of relevant experience in modular furniture, interior solutions, furniture manufacturing, kitchen, wardrobes or related industries.
- Proven experience managing both sales and operations.
- Strong leadership and team-management skills.
- Strong understanding of business numbers, margins and profitability.
- Excellent communication and negotiation skills.
- Ability to work independently and take ownership.
- Strong problem-solving and decision-making ability.
- Comfortable working in a fast-growing entrepreneurial environment.
- Candidates who have handled a Business Head, General Manager, Sales Head or Operations Head role will be preferred.
Preferred Industry Experience
Modular Furniture | Interior Design & Execution | Kitchen & Wardrobe | Furniture Manufacturing | Home Interiors | Interior Contracting
Leadership Objective
Take complete ownership of Sales, Operations, Team Management and Profitability, while building a scalable business capable of delivering aggressive revenue growth.