HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai

HCLTech; Chennai District; On-site; INR 500,000 - 750,000; Full time

Job summary

HCLTech is hiring for OTC Collection Process with SAP Tool Experience in Chennai. The role is OTC Collections Analyst/Senior Analyst responsible for recovering payments via 100% voice-based interactions, handling inbound and outbound calls, negotiating commitments, and maintaining strong client relationships.

Candidates should have 2–8 years in OTC Collections/Accounts Receivable, familiarity with SAP/ERP, and strong English communication; this is a night shift, on-site position requiring office

Qualifications

• 2–8 years of experience in OTC Collections / Accounts Receivable.
• Experience in international voice process (inbound/outbound).
• Excellent verbal and written English communication.
• Strong negotiation and customer handling skills.
• Familiarity with AR, collections aging reports and dispute management.
• Ability to work with ERP systems such as SAP.

Responsibilities

• Make outbound collection calls for overdue invoices and balances.
• Handle inbound calls on payment status, invoice queries and disputes.
• Obtain Promise-to-Pay commitments and ensure timely follow-up.
• Investigate payment delays and reconciliation issues.
• Document all customer interactions in ERP/collection tools.
• Collaborate with Cash Application, Billing, Dispute Management, and Sales.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk accounts per procedures.
• Provide professional customer service and compliant collection approaches.

Skills

OTC Collections

Accounts Receivable

International Voice

English Communication

Negotiation

Dispute Management

Excel

Tools

SAP

Job description

HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai

Job Description: OTC Collections Analyst /Senior Analyst

Experience: 2 – 8 Years

Process: Order-to-Cash (OTC) Collections

Shift: Night Shift

Work Mode: 100% Work from Office

Job Summary

We are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice‑related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Key Responsibilities

• Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client‑specific requirements.

Required Skills

• 2-8 years of experience in OTC Collections / Accounts Receivable.
• Strong experience in international voice process (inbound and outbound calling).
• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem‑solving abilities.
• Proficiency in Microsoft Excel and Outlook.