Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Chennai District; Presencial; INR 260 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Chennai is seeking a Customer Support Executive to handle inquiries across multiple channels and resolve issues professionally.

The role emphasizes delivering exceptional service, maintaining product knowledge, and contributing to a positive customer experience. You'll collaborate with internal teams and have opportunities to upsell suitable products.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conhecimentos

Communication skills

Interpersonal skills

Problem-solving

Analytical thinking

Adaptability

Attention to detail

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.