Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Pune District; Vor Ort; INR 350.000 - 500.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Pune is seeking a customer service professional to handle inquiries and resolve issues with professionalism. You will work across channels to deliver exceptional service and build product knowledge.

Collaboration with internal teams to improve the customer experience, identify upsell opportunities, and maintain accurate records of interactions and transactions. Strong communication, adaptability, and detail orientation are essential.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Aufgaben

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Communication

Interpersonal skills

Fast-paced environment

Problem solving

Analytical skills

Computer proficiency

Adaptability

Attention to detail

Organizational skills

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.