Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a Customer Support Associate to handle inquiries and resolve issues with professionalism. You will provide exceptional service across channels and maintain thorough product knowledge.

You will collaborate with internal teams, identify upsell opportunities, and ensure accurate records of interactions. The role requires strong communication, problem-solving, and adaptability in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Fast-paced work

Problem solving

Analytical skills

Computer proficiency

Adaptability

Attention to detail

Organizational skills

Multi-channel support

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.