Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Nagpur District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues across multiple channels. You will collaborate with internal teams to improve the overall customer experience and maintain strong product knowledge.

The role emphasizes upselling opportunities, accurate record-keeping, and high attention to detail in a fast-paced environment. Strong communication and problem-solving skills are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various channels.
• Collaborate with internal teams to improve customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Adaptability

Problem-solving

Analytical skills

Detail-oriented

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.