Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Khordha; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries across channels, resolve issues, and maintain accurate records. The role requires delivering high-quality support and building product knowledge to assist customers effectively.

You will collaborate with internal teams to enhance the customer experience, identify upsell opportunities, and provide solutions that align with customer needs while maintaining detailed documentation of interactions.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal and written communication is essential.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem solving

Adaptability

Organizational skills

Tech proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.