Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Mumbai; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance in Mumbai, India is seeking a customer-centric professional to handle inquiries and resolve issues with professionalism across multiple channels. The role emphasizes delivering exceptional service while collaborating with internal teams to improve the overall customer experience.

Applicants should demonstrate strong communication, adaptability, and problem-solving abilities, and maintain detailed records.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Adaptability to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Adaptability

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.