Walk-in | AR Caller / Senior AR Caller

Savista; Chennai District; On-site; INR 240,000 - 400,000; Full time

Job summary

Savista in Chennai is seeking an AR Caller to follow up with insurance payers on outstanding claims, resolve aged receivables, and maximize collections while ensuring accurate processing and HIPAA compliance.

The role requires 18 months of AR experience, proficiency with MS Excel, strong analytical skills, and the ability to work in shifts and teams. Experience with ATHENA is a plus.

You will maintain clear account notes, identify aging trends, and meet defined productivity targets daily.

Qualifications

• 18 months of Accounts Receivable experience.
• Experience with ATHENA software (Added Advantage).
• Strong analytical and root cause analysis skills.
• Good typing speed and MS Excel proficiency.
• Excellent verbal communication skills.
• Ability to work in different shifts, teams and roles.
• Team player with a disciplined and systematic approach to work.

Responsibilities

• Contact insurance payers to follow up on unpaid or denied claims.
• Analyze claim status and take actions for payment resolution.
• Transfer balances to patients when identified as patient responsibility.
• Review billing, payment, denial, and documentation details for accuracy.
• Request EOBs when required.
• Maintain accurate account notes and documentation.
• Identify aging trends and report issues to management.
• Meet quality, productivity, and collection targets.
• Ensure HIPAA compliance and client policies.

Skills

Accounts Receivable

Analytical thinking

MS Excel

Verbal communication

Teamwork

Shift flexibility

Tools

Athena software

Job description

Role Summary:

The AR Caller is responsible for following up with insurance companies on outstanding medical claims, resolving aged accounts receivable, maximizing collections, and ensuring accurate claim processing while maintaining HIPAA compliance.

Key Responsibilities:

• Contact insurance payers to follow up on unpaid or denied claims.
• Analyze claim status and take appropriate actions for payment resolution.
• Transfer balances to patients when identified as patient responsibility.
• Review billing, payment, denial, and documentation details for accuracy.
• Request Explanation of Benefits (EOBs) when required.
• Maintain accurate account notes and documentation.
• Identify aging trends and report issues to management.
• Meet quality, productivity, and collection targets.
• Ensure compliance with HIPAA and client policies.

Required Skills & Qualifications:

• Minimum 18 months of Accounts Receivable experience.
• Experience with ATHENA software (Added Advantage)
• Strong analytical, reasoning, and root cause analysis skills.
• Good typing speed and MS Excel/MS Office proficiency.
• Excellent verbal communication skills.
• Ability to work in different shifts, teams, and roles.
• Team player with a disciplined and systematic approach to work.