Accounts Receivable (AR) Caller

JUARA IT SOLUTIONS; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

JUARA IT SOLUTIONS is looking for an Accounts Receivable (AR) Caller in Chennai to join their Healthcare Revenue Cycle Management team. This role involves following up on outstanding medical claims, resolving denials, and ensuring timely reimbursements.

The ideal candidate will possess strong communication skills and knowledge of medical billing processes, with a focus on accuracy and detail. The position offers a full-time opportunity in a challenging yet rewarding environment.

Qualifications

• 1–3 years of experience in US Healthcare AR Calling.
• 4+ years of experience in AR Calling, Denial Management, and Insurance Follow-up.
• Excellent spoken English skills.

Responsibilities

• Follow up with insurance companies regarding unpaid medical claims.
• Investigate and resolve claim denials and payment discrepancies.
• Document all claims updates accurately in the system.
• Maintain compliance with HIPAA and client-specific guidelines.

Skills

Strong verbal and written communication skills

Good analytical and problem-solving abilities

Ability to work independently and manage multiple accounts

Knowledge of medical billing and insurance claim processes

Strong attention to detail and organizational skills

Proficiency in Microsoft Office applications, particularly Excel

Education

Any Graduate

Healthcare RCM, Medical Billing, or Coding certification

Job description

Accounts Receivable (AR) Caller – US Healthcare

Location: Chennai, India

Employment Type: Full-Time

Shift: US Shift (Night Shift)

Job Summary

We are seeking a detail-oriented and result-driven Accounts Receivable (AR) Caller to join our Healthcare Revenue Cycle Management (RCM) team. The ideal candidate will be responsible for following up on outstanding medical claims with insurance companies, resolving claim denials, ensuring timely reimbursements, and maintaining accurate account records.

Key Responsibilities

• Follow up with insurance companies regarding unpaid, denied, rejected, or underpaid medical claims.
• Review claim status through payer portals and telephone interactions.
• Investigate and resolve claim denials, rejections, and payment discrepancies.
• Process appeals and claim resubmissions as required.
• Analyze Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA).
• Document all actions, communications, and claim updates accurately in the system.
• Meet productivity, quality, and collection targets.
• Coordinate with billing, coding, and internal teams to resolve claim-related issues.
• Maintain compliance with HIPAA and client-specific guidelines.
• Prepare and maintain daily and weekly follow-up reports.

Required Skills

• Strong verbal and written communication skills.
• Good analytical and problem-solving abilities.
• Ability to work independently and manage multiple accounts.
• Knowledge of medical billing and insurance claim processes.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office applications, particularly Excel.

Preferred Knowledge

• Accounts Receivable (AR) Calling
• Revenue Cycle Management (RCM)
• Denial Management
• Medical Billing
• Claims Processing
• Insurance Follow-up
• Medicare, Medicaid, and Commercial Insurance

Experience

• AR Caller: 1–3 years of experience in US Healthcare AR Calling.
• Senior AR Caller: 4+ years of experience in AR Calling, Denial Management, and Insurance Follow-up.

Qualifications

• Any Graduate.
• Healthcare RCM, Medical Billing, or Coding certification is an added advantage.
• Excellent spoken English skills.

Key Performance Indicators (KPIs)

• Claims resolved per day.
• Collection performance.
• Aging reduction.
• Denial resolution rate.
• Productivity and quality compliance.
• SLA adherence.