Waiter/Waitress

Hyatt Hotels Corporation; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Hyatt Hotels Corporation seeks a hospitality professional to host and serve guests, ensuring an exceptional dining experience with personal flair. You will contribute to a courteous, efficient service culture and maintain grooming and hygiene standards while supporting opening and closing procedures.

Minimum 2 years in hotel operations is preferred; strong communication, customer service, and interpersonal skills are required to build rapport with guests and colleagues across departments.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Strong customer service and interpersonal communication are essential.
• Ability to build relationships with guests and colleagues.

Responsibilities

• Host and serve all guests to provide an exceptional drinking and dining experience.
• Maintain grooming, hygiene and professional appearance at all times.
• Open and close procedures; monitor supplies and minimize waste.
• Handle cash and credit card payments accurately.
• Upsell and cross-sell Food & Beverage options to guests.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Hospitality or Tourism management degree/diploma

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Toensure that the guests are offered the highest level of personalized service atall times and to report guest complaints or problems to supervisors if noimmediate solution can be found and assure follow up with guests. Awareness ofhotel activities and a proper handover of the pending points for next shift’sfollow up and action is crucial.

Toprovide a courteous, professional, efficient and flexible service at all times,to perform opening and closing procedures established for the Place of Work asassigned, to monitor operating supplies and reduce spoilage and wastage, tohandle cash and credit card payments. To have a thorough understanding andknowledge of all Food and Beverage related services and products and, to havethe ability to recommend Food & Beverage combinations, to upsell andcross-sell.

General responsibilities are to maintain a high standard ofgrooming and hygiene at all times, to maintain a good rapport and workingrelationship with colleagues and all other departments. Full support toSupervisors and team is essential, for any other reasonable duties andresponsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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