General Manager

Hyatt Hotels Corporation; Goa; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hyatt Hotels Corporation seeks a senior leader to drive operational excellence and guest experience across full-service properties. You will own P&L, budgets, and forecasts while leading a talented team to deliver Hyatt-standard service.

Cross-brand experience and global exposure are valued, with emphasis on owner relations, brand integrity, and strategic growth in dynamic hospitality markets.

Qualifications

• Leadership in full-service / upper-upscale hotels with excellence in operations and guest satisfaction.
• Strong financial acumen balancing operational efficiency and guest experience.
• Track record elevating guest satisfaction, brand sentiment and owner relations.
• Experience leading taskforces, hotel openings, or rebranding in full-service hotels recommended.
• Experience across brands and sizes with cultural sensitivity and strategic agility.
• Global exposure leading in diverse cultures with international standards.

Responsibilities

• Lead operational excellence with focus on rooms, F&B, meetings, and events in line with Hyatt standards.
• Develop and mentor a high-performance team to deliver exceptional service.
• Maintain strong owner relations through transparency and aligned financial outcomes.
• Own hotel P&L, budgets, forecasts, and variances; drive financial targets.
• Uphold brand integrity across guest touchpoints and service delivery.
• Drive commercial strategy, market positioning, and revenue growth initiatives.
• Ensure compliance with safety, sustainability, and Hyatt ethics standards.

Skills

Leadership in hotels

Financial acumen

Guest satisfaction

Owner relations

Cross-discipline hotel experience

Global exposure

Job description

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

This leader cultivates a culture that blends care with curiosity and genuine connection. They drive performance through disciplined execution, teamwork, and a commitment to thoughtful service. They uphold the promise of dependable and welcoming hospitality across every interaction to achieve service excellence, colleague engagement, profitability and brand reputation

Operational Excellence & Guest Experience :Ensure the hotel delivers seamless, high-quality, and service-focused experiences across a broad range of full-service operations, including rooms, F&B, meetings and events that reflect Hyatt’s brand standards.

Talent Development : Lead a people-first culture that attracts, develops, engages and retains top talent so they can be their best.

Owner Relations : Build and maintain strong relationships with ownership, ensuring transparency, trust, and alignment on strategic direction and financial outcomes.

Financial Leadership : Own the hotel’s full P&L with direct accountability for key metrics such as revenue, GOP etc. Lead the annual budget and rolling forecast, actively manage variances and lead team in proactively taking timely actions to deliver financial targets.

Brand Integrity : Ensure the hotel delivers reliable, welcoming, and high-quality experiences across all colleague and guest touchpoints in line with the brand standards and positioning

Commercial Strategy : Drive market positioning, brand recognition, and revenue growth through innovative strategies and brand-centric leadership.

Compliance & Sustainability : Ensure adherence to all operational, safety, and sustainability standards, protecting the wellbeing of colleagues and guests. Ensure compliance with Hyatt’s ethics and compliance policy.

Qualifications

• Proven leadership in full-service / upper-upscale hotels known for operational excellence, service consistency, and guest satisfaction
• Strong financial acumen with a demonstrated ability to balance operational efficiency and guest experience.
• Success in elevating guest satisfaction, brand sentiment, and owner relations
• Additional leadership experience from taskforce, project hotel openings, rebranding or repositioning within the full-service segment is an advantage
• Experience across multiple disciplines, brands and sizes of hotels, demonstrating strategic agility and cultural sensitivity is highly preferred
• Global exposure through leading in diverse cultural contexts with fluency in local relevance and international standards is highly preferred

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