VP – Delivery Head

MindInventory; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

CollabCRM is seeking an experienced VP – Delivery Head to lead our software delivery function and drive multi-project execution across technology teams. The role focuses on governance, resource planning, and client management to ensure successful outcomes.

You will mentor senior delivery managers, establish KPIs, and drive continuous improvement in delivery performance and quality. Strong leadership and stakeholder skills are required to align with business growth.

Qualifications

• 15+ years in IT services, software development, or delivery management.
• Experience leading multiple project and delivery teams in software services.
• Strong knowledge of end-to-end software delivery, governance, and risks.
• Experience with diverse client engagement and commercial models.

Responsibilities

• Lead the overall software delivery function ensuring on-time, within-scope delivery with quality.
• Mentor Project Managers, Delivery Managers and cross-functional teams.
• Establish governance, KPIs and performance standards across projects.
• Oversee resource planning, capacity, risks, dependencies, and delivery metrics.
• Manage senior client relationships and escalations for successful outcomes.
• Drive continuous improvement in delivery processes, productivity, and quality.
• Collaborate with Sales, BD and Account Management to support growth.

Skills

Delivery leadership

Project governance

Resource planning

Client management

End-to-end delivery

Stakeholder management

Leadership

Job description

We are looking for an experienced VP – Delivery Head to lead our software delivery function and drive successful execution across multiple projects and technology teams. The ideal candidate will be a strong IT Services / Software Development leader with proven experience in delivery management, project governance, resource planning, client management, and end-to-end project execution.

Key Responsibilities

Lead the overall software delivery function, ensuring projects are delivered on time, within scope, and to expected quality standards.

Lead and mentor Project Managers, Delivery Managers, and cross-functional delivery teams.

Establish and strengthen delivery governance, processes, KPIs, and performance standards across projects.

Oversee resource planning, capacity utilization, project risks, dependencies, and overall delivery performance.

Manage complex client relationships and escalations, ensuring transparency and successful project outcomes.

Drive continuous improvement in delivery processes, productivity, quality, and operational efficiency.

Work closely with Sales, Business Development, and Account Management teams to support client growth and new opportunities.

Build and develop a high-performing delivery organization focused on ownership, accountability, collaboration, and customer satisfaction.

Requirements

15+ years of experience in IT Services, Software Development, Project/Program Management, or Delivery Management.

Proven experience leading multiple project and delivery teams within a software services environment.

Strong understanding of end-to-end software delivery, project governance, resource management, and risk management.

Experience managing diverse client engagement and commercial models within an IT services environment.

Strong understanding of software development and technology-driven project delivery across diverse technology environments.

Strong client and stakeholder management skills, including experience handling senior-level escalations.

Ability to work closely with business and commercial teams to support account growth and delivery strategy.

Excellent leadership, communication, decision-making, and problem-solving abilities.